JADE OLVERA
Provo
Summary
Hardworking team member committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Sundance Travel Essentials
Grapevine, TX
08.2025 - 05.2026
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained product displays and inventory levels to support sales initiatives.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Trained new staff on customer service protocols and sales techniques to improve team performance.
- Led team meetings focused on improving upselling techniques and product knowledge among associates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
MISSIONARY
The Church Of Jesus Christ Of Latter-day Saints
Cancun, Mexico
03.2024 - 07.2025
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Facilitated spiritual growth among congregation members, leading weekly services and bible study sessions.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
SALES ASSOCIATE
Dallas Cowboys Pro Shop
Grapevine, TX
05.2023 - 02.2024
- Provided exceptional customer service, enhancing overall shopping experience for fans.
- Assisted customers in product selection, demonstrating extensive knowledge of merchandise.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales reporting.
- Maintained store presentation standards, organizing merchandise displays to attract customers.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
SALES ASSOCIATE
BYU Store MTC Store
Provo, UT
09.2022 - 04.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
SHIFT LEAD
Snappy Salads
Southlake, TX
08.2021 - 08.2022
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed daily workflow and scheduled staff for adequate coverage.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
TEAM MEMBER
Braum's Ice Cream & Burger Restaurant
Colleyville, TX
05.2020 - 03.2021
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Followed production orders and company standards to exceed quality scores on consistent basis.
Education
High School Diploma -
Grapevine High School
Grapevine, TX05-2022
Skills
- Self-Checkout Assistance
- Cash Handling Accuracy
- Retail Loss Prevention
- Merchandising Knowledge
- Stocking and Receiving
- Teamwork and Collaboration
- Friendly and Outgoing
- Reliable and Punctual
- Listening Skills
LANGUAGES
English: Native/Bilingual
Spanish: Native/Bilingual
Timeline
Sales Associate
Sundance Travel Essentials
08.2025 - 05.2026
MISSIONARY
The Church Of Jesus Christ Of Latter-day Saints
03.2024 - 07.2025
SALES ASSOCIATE
Dallas Cowboys Pro Shop
05.2023 - 02.2024
SALES ASSOCIATE
BYU Store MTC Store
09.2022 - 04.2023
SHIFT LEAD
Snappy Salads
08.2021 - 08.2022
TEAM MEMBER
Braum's Ice Cream & Burger Restaurant
05.2020 - 03.2021
High School Diploma -
Grapevine High School