Jade Smith
Walmart
Bellflower,CA
7
years of professional experience
Results-driven and well-organized professional with over 5 years of experience providing outstanding customer service. Experienced in effectively handling and resolving customer inquiries. Demonstrated success in boosting client satisfaction and streamlining processes.
Work History
Online Pickup & Delivery
3 Years 10 Months- Accurately pick and stage online grocery and general merchandise orders to meet tight deadlines and ensure customer satisfaction.
- Maintain detailed knowledge of store layout to locate items quickly and reduce order fulfillment time.
- Communicate with customers through the Walmart app and in-person during order handoffs to ensure smooth pickup or delivery experiences.
- Use handheld devices and mobile systems to track order progress, substitutions, and inventory changes in real time.
- Work collaboratively with team members and management to prioritize urgent orders and maintain fulfillment accuracy.
- Monitor product quality (especially perishables) to uphold Walmart’s standards and reduce waste or customer complaints.
Front end Cashier/ Customer service
6 Months- Process customer transactions efficiently and accurately using POS systems, ensuring a smooth and positive checkout experience.
- Provide friendly and attentive customer service, assisting shoppers with product inquiries, returns, and store policies.
- Handle cash, credit, and debit payments, balancing registers with 100% accuracy at end-of-shift.
- Resolve customer concerns professionally and promptly, contributing to high satisfaction and repeat business.
- Maintain a clean, organized checkout area and uphold Walmart’s standards for safety and cleanliness.
- Collaborate with team members and management to support daily store operations and meet customer service goals.
- Promote Walmart programs, credit cards, and app features to enhance the customer shopping experience.
Sales Lead
7 Months- Meet and exceed personal and store sales goals and standards of performance.
- Assist in training and developing a successful sales team.
- Perform all opening and closing duties according to company policy
- Supervise and manage all aspects of daily store operations in Store Management’s absence.
- Supervise and manage all aspects of Loss Prevention practices in Store Management’s absence.
- Effectively communicate all store needs to Store Management.
- Make nightly bank deposits.
- Operate cash register with 100% accuracy.
- Complete all assigned tasks and responsibilities promptly.
- Resolve customer issues effectively.
Sales Associate
3 Months- Greeted and assisted customers with sales.
- Stocked and organized shelves.
- Answered customer questions about the company, merchandise, and services.
- Assisted in increasing in-store sales.
- Maintained sales floor appearance.
Education
Bachelor of Science - Kinesiology
Currently transferring Universities
Associate's Degree - Natural Science
I have received my Associate's Degree in Natural science.
Skills
Problem-Solving
Teamwork
Organization
Customer Service
Communication
Leadership
POS System
Time Management
Product Knowledge
and Negotiation
Awards
MVP - 2016, Coaches Award - 2017, Most Improved- 2018, High Honors 2017-2019, Scholar Award - 2019, First Team All-League Softball 2018-2019
Timeline
Online Pickup & Delivery
Walmart
10.2022 - CurrentRead More
Front end Cashier/ Customer service
Walmart
04.2022 - 10.2022Read More
Sales Lead
Genesco Journeys
09.2021 - 04.2022Read More
Sales Associate
Footlocker
10.2019 - 01.2020Read More
University of North Texas
Bachelor of Science from Kinesiology
Read More
Cerritos College
Associate's Degree from Natural Science
Read More