Steven Laureano Jr
Orlando
Summary
Dedicated and detail-oriented professional with a proven track record in customer service, communication, and sales. Expertise in appointment scheduling, client coordination, and maintaining organized workflows in fast-paced environments. Known for upholding professionalism and confidentiality while delivering respectful and efficient service, fostering strong customer relationships. Committed to enhancing client satisfaction and driving business success through exceptional interpersonal skills and a proactive approach.
Overview
4
4
years of professional experience
Work History
Online Pickup & Delivery
Walmart
08.2022 - 02.2023
- Coordinated with customers regarding order readiness and special requests.
- Self-motivated, with a strong sense of personal responsibility.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided prompt and professional service during high-volume periods.
- Worked effectively in fast-paced environments.
Solar Sales Representative
PVRSuit
06.2025 - 09.2025
- Built customer communication and relationship-building skills through direct client interaction.
- Educated customers on solar services and answered questions to determine customer needs.
- Conducted customer follow-up and appointment coordination.
- Developed tailored solar solutions for diverse customer needs.
- Worked in a fast-paced team environment while meeting performance expectations.
Driver Associate
Amazon
11.2025 - 02.2026
- Coordinated daily delivery schedules and managed time-sensitive routes efficiently.
- Maintained consistent communication with customers regarding delivery updates and concerns.
- Verified delivery information for accuracy and ensured proper documentation of completed routes.
- Followed strict safety and company compliance procedures.
- Resolved administrative complaints and referred higher-level concerns to appropriate authorities.
- Performed duties supporting data entry and departmental data collection.
- Conducted monthly auditing to validate accuracy.
- Maintained and scheduled appointments in accordance with established guidelines.
- Communicated effectively in person, by phone, electronically, and in writing.
Deli Clerk
Publix
06.2023 - Current
- Assisted customers with product selections while providing professional and courteous service.
- Handled customer transactions accurately using point-of-sale systems.
- Maintained organized work areas and ensured compliance with company policies.
- Responded to customer questions clearly and efficiently in a fast-paced environment.
- Operated slicers, scales, and other equipment to prepare fresh deli items.
- Assisted customers with deli product selections and provided exceptional service.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05-2022
Skills
- Effective time management
- Client support
- Appointment scheduling
- Effective phone communication
- Effective written communication
- Effective relationship management
- Analytical problem-solving
- Detail-oriented organizer
- Adaptable work hours
- Automotive maintenance expertise
- Automotive repair and troubleshooting
- Experience replacing and repairing vehicle components
- Sales and customer relationship building
- Professional follow-up and client communication
- Persuasive communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Driver Associate
Amazon
11.2025 - 02.2026
Solar Sales Representative
PVRSuit
06.2025 - 09.2025
Deli Clerk
Publix
06.2023 - Current
Online Pickup & Delivery
Walmart
08.2022 - 02.2023
High School Diploma -
Ocoee High School