Jade Rickard
Anchorage,AK
Summary
Professional hospitality manager with focus on bar and front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Bar and FOH Manager
Bear Tooth Theatrepub & Grill
05.2021 - Current
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation
- Oversee FOH staff schedules using HotSchedules
- Conduct interviews and onboarding of staff
- Conduct weekly liquor inventory and purchase all beverage related products
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant
- Create monthly drink specials
- Create training tools for staff
- Update and program buttons in our POS
- Maintain a positive working relationship with management team, global departments, and staff
Bar Lead | Bartender | Lead Server | Server | MOD
Bear Tooth Grill
05.2007 - 05.2021
- Facilitate teamwork in a fast-paced environment to ensure guest satisfaction and product integrity
- Communicate with guests, co workers and management to answer questions and explain information
- Make mixes and stock bar according to projected business
- Assist in liquor inventory, keep track of the liquor on hand, and order the proper amount for the following business week
- Unload and restock house aged tequila barrels
- Help provide a clean and organized work space for speed and efficiency
- Trained new servers and bartenders
- Assisted the management team with daily operations
- Maintain a positive working relationship with fellow co workers and management
Bartender
Spenard Roadhouse
10.2020 - 05.2021
- Provide quality customer service and an enjoyable experience
- Make creative and delicious cocktails with consistency in a timely manner
- Stock bar according to projected business
- Maintain a clean and organized workspace for speed and efficiency
- Maintain a positive working relationship with co workers and management
Bartender | Server
La Potato
11.2018 - 02.2020
- Provide bar patrons with quality service and an enjoyable experience
- Pour drinks for service well
- Make mixes and stock bar according to projected business
- Maintain a positive working relationship with fellow co workers and management
Gallery Clerk
Dos Manos
09.2009 - 12.2019
- Guide guests through the gallery to find what they need
- Promote local community and art
- Efficiently write up items and process payments in a timely manner
- Organize and stock inventory on the floor
- Receive new inventory, tag and stock
Frontline (Cashier)
REI
07.2018 - 05.2019
- Provide the first and last interaction with our guests ensuring they had a great experience
- Efficiently ring up items and process payments in a timely manner
- Answer phone calls and direct to proper departments
- Assist guests with returns and placing special orders
- Maintain a positive working relationship with co workers and management
Server | Bartender
Fat Ptarmigan
08.2017 - 10.2018
- Provide quality customer service and an enjoyable experience
- Stock service stations according to projected business
- Maintain a positive working relationship with fellow co workers and management
Assistant General Manager
Crossbar
07.2013 - 06.2015
- Assume responsibility for ensuring day to day operational performance of all staff
- Program the point of sales system for a brand new restaurant
- Conduct interviews to potential staff members
- Create schedule for the front and back of the house
- Assist in writing a policy and procedures manual as well as job descriptions for the entire company
- Communicate with guests, employees and vendors to answer any questions and explain information
- Match purchase orders with invoices; record and verify pricing information and inventory
- Conduct staff evaluations and provide training to improve business operations
- Assist in accounts payable, accounts receivable, and payroll with QuickBooks
Server | Trainer | MOD
Village Inn
07.2004 - 09.2009
- Provide quality customer service and an enjoyable experience
- Stock server stations according to projected business
- Maintain a positive working relationship with fellow co workers and management
- Provide new hire orientation to incoming servers
- Review training materials and certified team members in their positions
Expo | Hostess | Busser | Lead CDT | Bookkeeper
Red Robin
03.2003 - 01.2007
- Assist servers and bartenders to ensure quality customer service and an enjoyable experience
- Communicate directly with the Kitchen staff to produce high quality food according to company standards
- In charge of first round interviews for all staff
- Provide new hire orientation to incoming staff
- Review training materials and certified team members in their positions
- Create training schedules for all new hires
- Provide continued education for all trainers to ensure the best training possible
- Implement new training tools for the company
- Responsible for accounts payable and accounts receivable
Skills
- HotSchedules
- MobileBytes
- MarginEdge
- Paylocity
- Slack
- Guest & Staff Relations
- Liquor & Cocktail Knowledge
Timeline
Bar and FOH Manager
Bear Tooth Theatrepub & Grill
05.2021 - Current
Bartender
Spenard Roadhouse
10.2020 - 05.2021
Bartender | Server
La Potato
11.2018 - 02.2020
Frontline (Cashier)
REI
07.2018 - 05.2019
Server | Bartender
Fat Ptarmigan
08.2017 - 10.2018
Assistant General Manager
Crossbar
07.2013 - 06.2015
Gallery Clerk
Dos Manos
09.2009 - 12.2019
Bar Lead | Bartender | Lead Server | Server | MOD
Bear Tooth Grill
05.2007 - 05.2021
Server | Trainer | MOD
Village Inn
07.2004 - 09.2009
Expo | Hostess | Busser | Lead CDT | Bookkeeper
Red Robin
03.2003 - 01.2007
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