Jade Smallwood
Charlotte,NC
Summary
Dynamic professional with a proven track record in customer service. Excelled in team collaboration and problem-solving, enhancing client satisfaction and sales revenue through exceptional service and strategic upselling. Skilled in computer applications, demonstrating adaptability and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Mail Handler
USPS
Charlotte, NC
07.2024 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Sales Representative
Spectrum
Ocoee, FL
04.2022 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through door knocking, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Phenomenal Affairs
Charlotte, NC
02.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Completed data entry task with accuracy and efficiency.
- Followed established procedures to enter data and process data correctly.
- Organized, sorted and checked input data against original documents.
- Scanned documents and saved in data base to keep records of essential organized information.
Skills
- Team collaboration
- Problem-solving skills
- Workplace safety
- Shipping and receiving proficiency
- Problem-solving
- Computer skills
- Adaptability
Timeline
Mail Handler
USPS
07.2024 - Current
Sales Representative
Spectrum
04.2022 - 07.2023
Customer Service Representative
Phenomenal Affairs
02.2019 - 01.2022