Jade Souphanthavong
McDonough,GA
Summary
Dedicated, emphatic, and self-motivated personal care assistant, waitress, and full-time student capable of achieving high performance with minimal supervision. Friendly professional with several years of experience in fast-paced service settings, possess global competency and quick-learning abilities, and willing to learn and contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
7
7
years of professional experience
Work History
Personal Caregiver
Diamond Care Management
McDonough, GA
06.2024 - Current
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Provided personal care and companionship to elderly clients in their homes.
- Maintained accurate records of services provided to each client.
- Developed individualized plans of care for each client based on assessments and evaluations.
- Accompanied clients to doctor appointments or other errands outside the home.
- Demonstrated empathy towards patients while maintaining professional boundaries.
Waitress
Thai Time
McDonough, GA
06.2017 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to discuss new menu items or changes in policy
Education
High School Diploma -
Luella High School
Locust Grove, GA05-2021
Associate of Arts - Foreign Language
Georgia State University
Atlanta, GASkills
- Guest Relations Management
- Complex Problem-Solving
- Complaint resolution
- Team Collaboration
- Phone and email etiquette
- Adaptability and innovation
- Proven Organization
- Patient Companionship
Affiliations
- Learning a foreign language
- Tutoring family members
- Researching different abroad programs and their purpose
Accomplishments
- Co-founded a club in high school for Asian American and Pacific Islander students
- President's List - 2022
- Dean's List - 2023
Timeline
Personal Caregiver
Diamond Care Management
06.2024 - Current
Waitress
Thai Time
06.2017 - Current
High School Diploma -
Luella High School
Associate of Arts - Foreign Language
Georgia State University
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