Jade Sterling
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. I consistently maintained a positive environment while managing inquiries and ensuring smooth operations. Enthusiastic and interested in receiving constructive Criticism to boost onsite experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GOTTATICKET.COM
Bakersfield, CA
01.2020 - 02.2023
- Answered customer inquiries via phone, email, and chat.
- Organized files, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided exceptional customer service to ensure customer satisfaction.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Receptionist
Bakersfield Veterinary Hospital
Bakersfield, CA
01.2018 - 01.2020
- Filed medical records in an organized manner for easy access when needed.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Greeted clients and their pets upon arrival at the clinic.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
Education
High School Diploma -
Foothill High School
Bakersfield05-2013
Skills
- Multitasking and organization
- Customer service
- Positive and professional
- Problem solving
- Record keeping
- Skill building support
Timeline
Customer Service Representative
GOTTATICKET.COM
01.2020 - 02.2023
Receptionist
Bakersfield Veterinary Hospital
01.2018 - 01.2020
High School Diploma -
Foothill High School
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