Jade Swick
Chandler,AZ
Summary
Ambitious Regional Manager, successful in leading every level of new and ongoing business operations. Strategic thinker and calculated decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
4
4
years of professional experience
Work History
Regional Manager
Black Rock Coffee Bar
Gilbert, AZ
01.2019 - Current
- Established and maintained operations in store and on the back end for three locations.
- Worked eagerly to resolve unique and recurring complaints, develop loyalty and boost operations.
- Supervised staff to optimize brand development and maintain maximin levels of moral.
- Identified achievement in above-average stores for guidance in under-performing stores for when necessary to change management
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Waxing Specialist
Waxing The City
Tempe, AZ
06.2020 - 01.2021
- Maintained clean and sanitary workspace.
- Waxed multiple clients daily and various bodies using soft and hard waxes.
- Increased salon revenue by 20% through upselling at-home products and providing excellent care.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Resolved customer complaints and facilitated conflict resolutions.
Education
No Degree - Cosmetology
G Skin And Beauty Institute
Gilbert, AZHigh School Diploma -
Hamilton High School
Chandler, AZ05.2017
Skills
- Territory Expansion
- De-Escalation Techniques
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Motivational Leadership
Timeline
Waxing Specialist
Waxing The City
06.2020 - 01.2021
Regional Manager
Black Rock Coffee Bar
01.2019 - Current
No Degree - Cosmetology
G Skin And Beauty Institute
High School Diploma -
Hamilton High School
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