Tania Velasco
Palm Harbor,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Manager
California Cryobank, By CooperSurgical
02.2022 - Current
- Supervise staff to optimize brand expansion initiatives and productivity at multi-sites.
- Establish and maintain operational standards for 6 locations.
- Manage P&L to decrease discrepancies and retain timely and under-budget project completions.
- Develop brand expansion initiatives across sales, marketing and advertising campaigns across new sites.
- Build and deepen partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Implement policies and procedures to improve day-to-day operations.
- Launched over 4 new locations through effective management of negotiating contracts and partnerships.
- Develop a growing vendor network of contacts to drive down costs and increase revenues.
- Establish quantitative and qualitative metrics, guidelines, and standards to help identify opportunities for improvement.
- Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Associate Manager
California Cryobank, By CooperSurgical
03.2020 - 02.2022
- Revamped donor diversity by focusing on new potential donor sites to meet client’s needs and generate new leads.
- Provided cross functional training to all employees ensuring final review meets donor eligibility determination.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within Donor Department.
- Mentored and supported 15 Donor/Fertility Preservation department employees to create strong workplace culture.
- Supervised day-to-day operations to meet performance, quality and service expectations onsite and remotely across East Coast sites.
Lead Donor Program Coordinator
California Cryobank, By CooperSurgical
11.2015 - 07.2019
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Designed program implementation and maintenance plan.
- Led 5 pilot programs and implemented monthly goals nationwide, increasing the number of qualified donors by 200+ over 3 years.
- Provided ongoing direction and leadership for program operations.
Education
Bachelor of Science - Health Care Administration
California State University of Long Beach
Long Beach, CA12.2015
Skills
- Operational Oversight
- Territory Expansion
- Staff Management
- Cross-Departmental Collaboration
- Results Delivery
- Negotiation and Conflict Resolution
- Business Development and Planning
- Operational Management
- Recordkeeping Compliance
- Product and Service Sales
- Lean Six Sigma
- Strategic Planning
- Federal Regulations
Certification
- LSSGB - Lean Six Sigma Green Belt
- Leadership Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Manager
California Cryobank, By CooperSurgical
02.2022 - Current
Associate Manager
California Cryobank, By CooperSurgical
03.2020 - 02.2022
Lead Donor Program Coordinator
California Cryobank, By CooperSurgical
11.2015 - 07.2019
Bachelor of Science - Health Care Administration
California State University of Long Beach
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