Jade Swift
Carson City,NV
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, active listening, and strong work ethic. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective communication.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
Carson City, NV
07.2023 - Current
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Beauty Specialist
Target
Carson City, NV
02.2022 - 07.2023
- Assisted in the organization and execution of seasonal sales events, ensuring that promotional materials were effectively displayed and staff were prepared for increased customer volume.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Detail Assistant Manager
Carson Dodge Chrysler Jeep
Carson City, NV
11.2020 - 01.2022
- Managed scheduling, assigning tasks to car detailers to ensure timely completion of projects.
- Promoted a culture of continuous improvement within the team by seeking feedback from both clients and employees, leading to enhanced processes and increased client satisfaction.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Lead Housekeeper
American House Keeping
Carson City, NV
07.2016 - 10.2020
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
Gymnastics Coach
Silver State Gymnastics Academy
Carson City, NV
08.2013 - 02.2016
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Cashier
Taco Bell
Carson City, NV
03.2012 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Pioneer High School
Carson City, NV06.2013
Skills
- Pleasant and Personable
- Strong Work Ethic
- Problem Solving Skills
- Versital
- Management Skills
- Technical Skills
Timeline
Mobile Expert
T-Mobile
07.2023 - Current
Beauty Specialist
Target
02.2022 - 07.2023
Detail Assistant Manager
Carson Dodge Chrysler Jeep
11.2020 - 01.2022
Lead Housekeeper
American House Keeping
07.2016 - 10.2020
Gymnastics Coach
Silver State Gymnastics Academy
08.2013 - 02.2016
Cashier
Taco Bell
03.2012 - 12.2013
High School Diploma -
Pioneer High School