Ana Velarde
Tucson,AZ
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Receptionist / File Clerk
Carols Documents & Tax Services
Tucson, AZ
06.2011 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Data Entry
Receptionist / Information Clerk
Encore Senior Village
Tucson, AZ
02.2007 - 01.2011
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Filling Progress Notes, Reports, and Forms into Medical Charts in a timely manner
- Managed Front Desk
Education
High School Diploma -
Pueblo High School
Tucson, AZ05.1996
Skills
- Computer Proficiency
- Customer Complaint Resolution
- Data Entry and Database Software
- Quick Learner
- Excellent Communication
- Bilingual in English and Spanish
- Microsoft Office
- Customer Service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Receptionist / File Clerk
Carols Documents & Tax Services
06.2011 - 10.2022
Receptionist / Information Clerk
Encore Senior Village
02.2007 - 01.2011
High School Diploma -
Pueblo High School