Jade Zambrano
Houston
Summary
A motivated professional with a background in management and customer service, seeking to leverage a Bachelor's degree in Criminal Justice and a minor in Forensic Science to expand my expertise in the forensic science field. Eager to contribute strong leadership, communication, and problem-solving skills to a dynamic team.
Overview
5
5
years of professional experience
Work History
Store Lead Manager
Black Rock Coffee Bar
09.2022 - Current
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
Team Member
Chick-fil-A
08.2020 - 05.2022
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Master of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05-2023
Skills
- Leadership and management
- Customer service and communication
- Quick adaptability
- Recruitment and hiring
Timeline
Store Lead Manager
Black Rock Coffee Bar
09.2022 - Current
Team Member
Chick-fil-A
08.2020 - 05.2022
Master of Science - Criminal Justice
Sam Houston State University
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