Jadelis Alonzo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Go-getter candidate eager to utilize analytical and research skills.
Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
4
4
years of professional experience
Work History
Social Media Manager
Nikhil Bhatia Congressional Campaign
07.2023 - Current
- Create all social media accounts and manage posting daily.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Mobile Expert
T-Mobile
01.2021 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Sale Associate
Target
03.2020 - 01.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Worked flexible schedule and extra shifts to meet business needs.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Snowden International School At Copley
Boston, MA06.2020
Skills
- Effective Organization
- Media Kit Creation
- Analytics and Reporting
- Community Engagement
- Digital Media
- Photo and Video Editing
- Content Creation
- Paperwork Processing
- Complaint Resolution
- Coordination
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Social Media Manager
Nikhil Bhatia Congressional Campaign
07.2023 - Current
Mobile Expert
T-Mobile
01.2021 - Current
Sale Associate
Target
03.2020 - 01.2021
High School Diploma -
Snowden International School At Copley
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