JADELL JIMCOILY
Port Sulphur,LA
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Patient Care Technician
Ochsner Baptist Medical Center
New Orleans, LA
08.2025 - Current
- Assisted in daily patient care activities, ensuring comfort and safety for diverse patient populations.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records, enhancing communication between healthcare team members.
- Educated patients and families on post-treatment care, contributing to improved health outcomes.
PATIENT ACCESS REPRESENTATIVE
OCHSNER MEDICAL CENTER
Metairie, LA
03.2024 - Current
- Provided excellent customer service to patients and their families.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Comforted patients by anticipating anxieties and thoroughly answering patient questions.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Managed insurance verification and eligibility checks to ensure accurate billing practices.
- Facilitated patient registration and check-in processes to enhance operational efficiency.
CUSTOMER SERVICE COORDINATOR
TULANE MEDICAL CENTER
New Orleans
05.2022 - 03.2023
- Maintained and managed customer files and databases
- Managed scheduling and workflow for customer inquiries, ensuring prompt resolution of issues.
- Maintained accurate patient records with diligent data entry and attention to detail
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
CORRECTIONS OFFICER
PLAQUEMINES PARISH SHERIFF'S OFFICE
Belle Chasse
10.2017 - 08.2022
- Perform security property checks and body scan search procedures during shift changes upon staff
- Provide the same upon visitors, complete intake process for newly arriving inmates, process information for inmates who are being released
- Serve subpoenas or other legal documents from the courts, handle and resolve issues from inmates or their families
- Maintain order among inmates in housing units, assist with searches for contraband, uphold compliance with policies that prevent escape, keep inmates from harming themselves or others, and ensure that the rules of the prison are followed
- Oversee inmate activities, escort inmates to different locations, i.e., hospital or court trips, record inmate movements and behavior
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations
- Prevented contraband introduction through diligent cell searches and visitor screenings.
BADGE CHECKER
ALAMO SERVICES
US
03.2017 - 07.2017
- Verify and inspect identification badges or credentials, ensure only authorized individuals gain access to a specific area or event, maintain a log of entries and exits, provide information to visitors, enforce security protocols, and report any suspicious activity or unauthorized access promptly
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace
- Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
ICING MACHINE OPERATOR
CLAUDIA'S KING CAKES
US
12.2016 - 02.2017
- Prepare ingredients, measure and weigh components accurately, assist with mixing and baking processes, operate kitchen equipment, maintain cleanliness and hygiene in the baking area, monitor oven temperatures, assist the head baker or chef as needed, package and label baked goods, organize inventory, and ensure overall kitchen efficiency
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols
- Collaborated with team members to optimize production processes and improve overall performance
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
CUSTOMER SERVICE MANAGER
WALMART
US
10.2015 - 02.2016
- Interact with customers and cashiers, keep records of register receipts, greet customers and assist with their needs, assist cashiers on registers during high-customer traffic occasions, oversee and lead the customer service team, address customer inquiries and concerns, resolve escalated issues, coordinate returns and exchanges, train and develop staff, ensure adherence to company policies and procedures, monitor service metrics, and collaborate with other departments to enhance the overall customer experience
- Increased team productivity by providing ongoing training and support to customer service representatives
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
INVENTORY MANAGEMENT SALES ASSOCIATE
WALMART
New Orleans, US
03.2014 - 06.2015
- Assist with the record-keeping protocol for incoming and outgoing inventory, keep order of item placement and/or assembly in the warehouse, retrieve items that are depleted from the store shelves, perform excellent customer service by greeting customers and assisting with their shopping needs, including but not limited to measuring and cutting fabric, restocking shelves, putting out freight, and preparing claims
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
LA CLERK
LOUISIANA WORKFORCE COMMISSION
US
05.2010 - 11.2010
- Provide general administrative support to the Louisiana Workforce Commission, accurately enter and maintain data related to workforce activities, unemployment claims, or other relevant information, assist individuals with inquiries about workforce services, unemployment benefits, or related matters, maintain organized records and files, handle correspondence, emails, and phone calls related to workforce matters, process various documents, forms, and applications related to workforce services, effectively communicate with both internal staff and external clients to facilitate smooth operations, provide information about workforce programs, services, and eligibility criteria to individuals seeking assistance, ensure adherence to relevant labor laws, policies, and procedures, collaborate with other departments and agencies to facilitate seamless service delivery, assist in resolving issues or disputes related to workforce services, when applicable, proficiently use computer systems and software relevant to workforce management and administration
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases
- Assisted in successful litigation outcomes through meticulous fact-checking and evidence analysis
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
Education
HIGH SCHOOL DIPLOMA -
Belle Chasse High School
Belle Chasse, LA05-2008
Skills
- Attention To Detail
- Communication Skills
- Leadership
- Documentation Skills
- Conflict de-escalation
- Law enforcement background
- Emergency evacuation procedures
- First aid and CPR certified
- Organizational Abilities
- Problem-Solving
- Conflict Resolution
- Strategic Thinking and Adaptability
- Report writing
- Crisis intervention training
- Active shooter training
- Shift work experience
Certification
- Patient CareTech, NORRC, 2023
- Certified Nursing Assistant, Holmes Healthcare, 2023
Timeline
Patient Care Technician
Ochsner Baptist Medical Center
08.2025 - Current
PATIENT ACCESS REPRESENTATIVE
OCHSNER MEDICAL CENTER
03.2024 - Current
CUSTOMER SERVICE COORDINATOR
TULANE MEDICAL CENTER
05.2022 - 03.2023
CORRECTIONS OFFICER
PLAQUEMINES PARISH SHERIFF'S OFFICE
10.2017 - 08.2022
BADGE CHECKER
ALAMO SERVICES
03.2017 - 07.2017
ICING MACHINE OPERATOR
CLAUDIA'S KING CAKES
12.2016 - 02.2017
CUSTOMER SERVICE MANAGER
WALMART
10.2015 - 02.2016
INVENTORY MANAGEMENT SALES ASSOCIATE
WALMART
03.2014 - 06.2015
LA CLERK
LOUISIANA WORKFORCE COMMISSION
05.2010 - 11.2010
HIGH SCHOOL DIPLOMA -
Belle Chasse High School