Jadelyn Pasternak

• Assisted members with account inquiries, transactions, and service requests.
• Resolved billing and account issues using established service procedures.
• Educated members on products, services, and account features.
• Maintained confidential records and verified account information securely.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Strengthened member satisfaction through prompt, courteous service.
• Supported branch operations by balancing cash and reconciling daily activity.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

• Entertained and engaged with children using games, crafts, and other activities.
• Diffused child arguments and performed light disciplinary actions to promote good behavior.
• Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
• Prepared snacks for children using available food items.
• Instructed children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
• Followed parents’ instructions strictly and communicated any concerns or questions
• Established routines that promoted healthy habits, including nap schedules.
• Managed conflict resolution among siblings, fostering positive interactions and teamwork.

• Loaded and unloaded delicate floral arrangements with lots of care.
• Delivered floral arrangements to customers, ensuring timely and safe transportation.
• Followed a prepared route and drove using the route as instructed.
• Ensured the correct delivery orders made it to the right people, by checking the order numbers and the tags on the arrangement.
• Ensured punctuality by delivering the flowers that were on a timed schedule, within the appropriate time frame.
• Had a valid and clean drivers license checked by William’s Florist & Gift House.
• Communicated with floral designers and employees in a timely manner.
• Maintained my own vehicle with enough gas and used GPS navigation skills.
• Greeted customers very professionally and punctually.
• Communicated effectively with customers to confirm delivery details and address inquiries.

• Communicated with staff effectively.
• Checked kids and parents in using the Daxko computer system, having knowledge on how to look up names that don’t show up when using the scanner for key tags.
• Wrote wristbands with the kids’ names, parents’ names, and the time parents will have to pick up their kids.
• Cleaned toys and wiped down any surfaces regularly.
• Interacted and played with kids ranging from six weeks to twelve years old.
• Adapted to meet every kid’s needs to support an encouraging environment for all.
• On the constant watch and lookout to ensure kid’s safety.
• Consistent communication with parents.
• Used positive reinforcement for good behavior.
• Used a kindness and professionalism towards all members, kids, and staff.

• Led stretching for the kids, and took attendance to mark the kids who show up for the day.
• Leads classes based on a weekly rotation.
• Helped kids develop gymnastics skills and allowed them to grow.
• Made lesson plans every week for preparation on stations and drills.
• Pointed out kids’ mistakes in skills and helped them learn from their mistakes in a supportive and encouraging way.
• Helped kids with technique and form for every skill.
• Communicated with parents as needed.
• Monitored participant progress and provided constructive feedback to enhance performance.
• Organized safety drills to ensure compliance with gym standards and regulations.
• Evaluated student performance and adjusted training approaches for optimal development.

Freshman

• Honor Roll 2019-2022
• Relevant Coursework: Earth Science & Chemistry
• Drama Club Member