Damien Gomez
Union,NJ
Summary
Adaptable operations associate with a proven track record in inventory management and customer service. Known for attention to detail and the ability to solve problems efficiently, contributing to smooth operations
Overview
2
2
Languages
4
4
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Houston
03.2026 - Current
- Welcome arriving members and guests with an energetic, enthusiastic greeting and wish them well upon exit
- Check in members using gym management software, resolving account alerts or billing pop-ups
- Answer incoming multi-line phone calls promptly, addressing inquiries about memberships, club hours, personal training, or group fitness schedules
- Conducted continuous floor checks to re-rack weights, organize strength equipment, and maintain clean training areas
Sales support
Coach
Houston, TX
03.2026 - Current
- Receive, scan, unpack, sensor, ticket, and organize incoming product deliveries according to Tapestry/Coach guidelines.
- Organize stock bays by style, color, and gender (handbags, small leather goods, footwear, ready-to-wear) to make items instantly accessible for sales associates.
- Perform routine cycle counts, stock checks, and full physical inventory audits to maintain high stock accuracy and minimize shrink.
- Process outbound store-to-store transfers, customer charge-sends, and online order fulfillments.
- Act as a backroom runner during high-volume shifts to bring requested sizes or styles directly to sales associates on the floor.
- Process purchases, gift card transactions, returns, and exchanges using the POS register or mobile iPad units.
- Package luxury purchases using Coach signature packaging (gift boxes, ribbons, dust bags)
- Maintain cash wrap supplies, manage tills, and capture customer contact information for the client database
Operations associate/ cashier
Zara
Houston, TX
12.2023 - 03.2026
- Receive, unload, and organize high-volume shipment deliveries (often multiple times per week).
- Unpack, sensor, steam, size, and tag incoming garments according to Inditex standards before routing them to the sales floor.
- Conduct regular RFID inventory audits, stock counts, and discrepancy checks to maintain stock accuracy and prevent loss.
- Executed regular stock checks using handheld RFID scanners to maintain accurate inventory levels between the stockroom and sales floor.
- Ensure correct price tagging, promotional discounts, and hard-security sensor removal before items leave the store.
- Resolve customer billing questions, receipt inquiries, and return/exchange policy.
- Organize returned or non-purchased merchandise at the desk by department (Women’s, Men’s, Kids)
Cashier
HEB
Houston, Texas
04.2022 - 12.2023
- Efficiently scan items through the Point of Sale (POS) system while maintaining high scanning speed and accuracy standards.
- Issue accurate change, manage the register till, and minimize potential front-end shrink/loss.
- Assist customers using self-checkout kiosks when operating in automated lanes.
- Answer customer questions regarding products, promotions, weekly digital coupons, and store
- Handle customer concerns, product returns, and exchanges professionally.
Education
George Bush Highschool
Houst, TXSkills
- Inventory management
- Stock organization
- Product knowledge
- Shipment processing
- Effective communication
- Attention to detail
- Team collaboration
- Customer service
- Adaptability
- Cash management
- Problem solving
- Conflict resolution
- Dependability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Member Service Representative
Crunch Fitness
03.2026 - Current
Sales support
Coach
03.2026 - Current
Operations associate/ cashier
Zara
12.2023 - 03.2026
Cashier
HEB
04.2022 - 12.2023
George Bush Highschool