Heber Montalvo
San Francisco
Summary
Dedicated to creating welcoming environments through effective customer engagement. Proficient in managing front-desk operations and addressing inquiries in fast-paced settings, ensuring a positive experience for all visitors while collaborating with team members to resolve issues efficiently.
Overview
3
3
years of professional experience
Work History
Member Service Representative
UCIV, University of California Santa Barbara
Santa Barbara
06.2025 - Current
- Assisted students, faculty, staff, and visitors with questions about campus services, events, and resources.
- Created a friendly and welcoming environment by providing support and helping people navigate university services.
- Managed front-desk responsibilities, including answering phones, responding to inquiries, and handling administrative tasks.
- Worked in a fast-paced environment, balancing multiple responsibilities while maintaining professionalism and attention to detail.
- Collaborated with team members to solve problems and ensure every visitor had a positive experience.
Cashier
David Manzanilla, The Slice Pizza
San Francisco
02.2024 - 01.2026
- Addressed customer questions and complaints with professionalism.
- Informed customers of promotions and special offers to increase sales.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Approached and solved problems with initiative and sound judgment.
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers with product inquiries and provided excellent service.
Head Coach Boys Soccer
Shanni Simpson, SF Seals
San Francisco
02.2023 - 07.2024
- Developed talented athletes into exceptional soccer players through a highly successful program.
- Protected players by consistently enforcing safety regulations in both practices and games.
- Managed equipment inventory and maintained gear for optimal team performance.
- Maintained soccer facility, equipment and supplies for team needs.
Education
Biology - Biological Sciences
University of Santa Barbara California
Santa Barbara, CA06-2027
Skills
- Cash Handling
- Point of Sale Management
- Inventory Management
- Stock Management
- Sales Techniques
- Customer Engagement
- Customer Service
- Problem Solving
- Conflict Resolution
- Collaboration Techniques
- Interpersonal Skills
- Product Promotion
Languages
- Spanish, Native
- English, Fluent
- Italian, Fluent
Timeline
Member Service Representative
UCIV, University of California Santa Barbara
06.2025 - Current
Cashier
David Manzanilla, The Slice Pizza
02.2024 - 01.2026
Head Coach Boys Soccer
Shanni Simpson, SF Seals
02.2023 - 07.2024
Biology - Biological Sciences
University of Santa Barbara California