Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Britian Sims

Pensacola,FL

Summary

Dynamic professional with a proven track record at Tential in enhancing fraud prevention and boosting customer satisfaction. Excelled in operations management at First Watch Daytime Cafe, showcasing exceptional skills in inventory management and employee motivation. Known for creativity, innovation, and outstanding people skills, consistently achieving and surpassing company goals.

Overview

2025
2025
years of professional experience

Work History

Member Service Representative

Tential
Pensacola, FL
05.2024 - Current
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
  • Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.
  • Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams

Operations Manager

First Watch Daytime Cafe
Pensacola, FL
09.2021 - 03.2024
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Shift Leader

Water Pig BBQ
Pensacola Beach, FL
05.2019 - 05.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.

Cook Operator

86 forks
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.

Education

High School Diploma -

Valdosta High School
Valdosta, GA
05-2009

Skills

  • Point-of-sale system
  • Member correspondence
  • Account management
  • Workflow optimization
  • Customer support
  • Relationship building
  • Issue resolution
  • Service upselling
  • Customer service
  • Call center experience
  • Performance monitoring
  • Employee motivation
  • Inventory management
  • Operations monitoring
  • People Skills
  • Time Management
  • Creativity and innovation

Affiliations

  • Musician/Producer
  • Comedian
  • Gaming
  • Voice Acting

Timeline

Member Service Representative

Tential
05.2024 - Current

Operations Manager

First Watch Daytime Cafe
09.2021 - 03.2024

Shift Leader

Water Pig BBQ
05.2019 - 05.2021

Cook Operator

86 forks

High School Diploma -

Valdosta High School

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Britian Sims