Mackenzie Coyle
Glendale,AZ
Summary
Results-driven professional with experience in customer service and account management. Known for resolving member complaints efficiently and supporting marketing initiatives to boost engagement. Ready to leverage strong teamwork and communication skills to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Planet Fitness
Glendale, AZ
03.2024 - 12.2025
- Assisted members with inquiries and account management, ensuring high levels of customer satisfaction.
- Processed new member registrations and cancellations efficiently, maintaining accurate records.
- Educated members on gym equipment usage and fitness programs to enhance their experience.
- Collaborated with team members to maintain a clean and welcoming gym environment for all patrons.
- Resolved member complaints promptly, employing effective problem-solving skills to retain membership satisfaction.
- Supported marketing initiatives by promoting special offers and events to increase member engagement.
- Trained new staff on operational procedures and customer service best practices, fostering a collaborative team culture
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Customs Trade Agent
FedEx Logistics
Phoenix, AZ
08.2021 - 01.2022
- Coordinated proper documentation required by U.S customs for entry of goods into the U.S on behalf of imports.
- Calculating weight, quantity and dollar amount into a data base for U.S custom's to approve shipment for entry.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Barista
Starbucks
Phoenix, AZ
04.2019 - 07.2021
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Trained new baristas on beverage preparation and customer service standards.
- Engaged with customers to provide personalized service and product recommendations.
- Operated espresso machines and brewing equipment with precision and care.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2020
Skills
- Customer service
- Relationship building
- Customer support
- Account management
- Database management
- Document processing
- Member onboarding
- Point-of-sale system
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
Understanding customer needs
Timeline
Member Service Representative
Planet Fitness
03.2024 - 12.2025
Customs Trade Agent
FedEx Logistics
08.2021 - 01.2022
Barista
Starbucks
04.2019 - 07.2021
High School Diploma -
Alhambra High School