Kathryn Turley
Portland,OR
Summary
Dynamic professional with a proven track record at VillaSport Athletic Club And Spa, excelling in customer service and account management. Skilled in CRM software and community engagement, I effectively enhanced member satisfaction and streamlined operations, contributing to a cohesive team environment and successful onboarding processes. Passionate about promoting brand values and improving customer experiences.
Overview
3
3
years of professional experience
Work History
Member Service Representative
VillaSport Athletic Club And Spa
06.2023 - Current
- Assisted members with account inquiries, ensuring timely resolution and enhanced satisfaction.
- Facilitated onboarding process for new members, promoting club services and amenities effectively.
- Coordinated member events, enhancing community engagement within the club environment.
- Managed membership database using CRM software, maintaining accurate records and data integrity.
- Streamlined communication between departments to improve service delivery and operational efficiency.
- Trained new staff on customer service protocols, contributing to team cohesion and performance standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Brand Ambassador
B9 Productions
10.2025 - 10.2025
- Engaged with customers to promote brand awareness and product knowledge.
- Assisted in organizing promotional events to enhance brand visibility.
- Collaborated with team members to develop effective marketing strategies.
- Gathered feedback from consumers to improve product offerings and customer satisfaction.
- Conducted market research to identify trends and consumer preferences.
- Delivered presentations on brand values and benefits at community events.
Bakery Production Worker
Whole Foods Market Inc
01.2023 - 04.2023
- Operated commercial ovens and mixers to produce bakery items efficiently.
- Maintained cleanliness and organization of production area to ensure compliance with health standards.
- Assisted in inventory management by tracking ingredient usage and restocking supplies as needed.
- Followed standardized recipes to ensure consistency in product quality and taste.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
Education
High School Diploma -
Baker Web
Hillsboro, ORSkills
- Customer service
- Account management
- CRM software
- Member onboarding
- Communication skills
- Team collaboration
- Conflict resolution
- Brand promotion
- Inventory management
- Time management
- Community engagement
Timeline
Brand Ambassador
B9 Productions
10.2025 - 10.2025
Member Service Representative
VillaSport Athletic Club And Spa
06.2023 - Current
Bakery Production Worker
Whole Foods Market Inc
01.2023 - 04.2023
High School Diploma -
Baker Web