Jaden Amato
Hopatcong,NJ
Summary
Proven leader at Sparta Lanes, adept in customer service and sales proficiency, significantly improved customer satisfaction and minimized financial discrepancies. Fostered a positive work environment and enhanced guest relations through effective problem-solving and safety awareness. Skilled in visual merchandising and security, consistently delivering top-notch service and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Night Manager
Sparta Lanes
05.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Order Fulfillment Associate
Walmart
02.2023 - 06.2023
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
Warehouse Assistant
UPS
09.2021 - 02.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Education
High School Diploma - Criminal Justice
Sussex County Technical High School
Sparta, NJ06.2021
Skills
- Customer service focus
- Health and safety
- Sales proficiency
- Customer Service
- Guest Assistance
- Guest Relations
- Visual Merchandising
- Security awareness
- Front Desk Operations
Certification
Criminal justice
Timeline
Assistant Night Manager
Sparta Lanes
05.2023 - 09.2023
Order Fulfillment Associate
Walmart
02.2023 - 06.2023
Warehouse Assistant
UPS
09.2021 - 02.2023
High School Diploma - Criminal Justice
Sussex County Technical High School