Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaden Ferrer

Landisville,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Restaurant
08.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

Digital Media

Atlantic County Institute of Technology
5080 Atlantic Ave, Mays Landing
06-2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Closing procedures

Certification

  • OSHA- 10 Hour General Industry Safety and Health
  • ServSafe- 8 Hour Food Protection Manager Course Certification.

Timeline

Shift Manager

McDonald's Restaurant
08.2024 - Current

Digital Media

Atlantic County Institute of Technology

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