Jaden Givens
Severna Park,MD
Summary
Aerospace engineering student, that's forward-thinking pursuing bachelor's degree in aerospace engineering. Experience using C++ suites. Looking to take my education to new heights, as well as improving my singing skills.
Overview
4
4
years of professional experience
Work History
Sales Associate/operations
Banner’s Hallmark
Severna Park, MD, MD
12.2024 - Current
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
Assistant Manager
Domino's Pizza
05.2024 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Representative
Domino's Pizza
04.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Aerospace Engineering
University of Maryland, College Park
College Park, MD05.2027
High School Diploma -
Severna Park High School
Severna Park, MD06.2023
Bachelor of Science - Aerospace Engineering
Tuskegee University
Tuskegee, ALSkills
- Critical thinking
- Problem solving
- Team collaboration
- Customer service
- Money handling
- Workplace safety compliance
- Team motivation
- Staff management
- Task delegation
- Employee supervision
- Decision making
- Outdoor skills
- Music and drama
- Attention to detail
- First aid
Affiliations
- Tuskegee University chapter of the American Institute of Aeronautics and Astronautics
- Thespian Society
- University of Maryland Bowling club
Timeline
Sales Associate/operations
Banner’s Hallmark
12.2024 - Current
Assistant Manager
Domino's Pizza
05.2024 - 08.2024
Customer Service Representative
Domino's Pizza
04.2021 - 08.2023
Bachelor of Science - Aerospace Engineering
University of Maryland, College Park
High School Diploma -
Severna Park High School
Bachelor of Science - Aerospace Engineering
Tuskegee University
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