Jaden Guillory
Conroe
Summary
As an IT support specialist intern working with Crosswood Technology Group, I have acquired the necessary base level knowledge and skills to perform and excel within my field. Recently becoming CompTIA A+ certified, I am actively pursuing more training and experience. Along with my experience I am confident in demonstrating communication, rapid elasticity, and teamwork skills, including an overall willingness to learn and contribute to a new environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Crosswood Technology Group
Woodlands
08.2024 - Current
- Assisted with troubleshooting hardware and software issues.
- Configured and installed computer systems for users.
- Documented support requests in ticketing system for tracking.
- Maintained inventory of IT supplies and equipment for the department.
- Resolved internet connection problems for users both inside and outside of the office network.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Participated in training sessions designed to improve knowledge base related to IT operations.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
Education
Bachelor of Science - Computer Science
Sam Houston State University
Huntsville, TXSkills
- Technical support
- Network support
- System administration
- Equipment maintenance
- Team collaboration
- Software configuration
- Ticketing systems
- Active directory
Affiliations
- Intramural sports
- Pianist
- Carpentry
- Website design
Certification
- CompTIA A+ Networking Certification (exp. 2028)
- Google IT Support Professional Certification
Timeline
IT Technical Support Intern
Crosswood Technology Group
08.2024 - Current
Bachelor of Science - Computer Science
Sam Houston State University
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