JADEN JACKSON
Dallas,United States
Summary
Results-driven professional eager to embrace new challenges, demonstrating a robust work ethic and adaptability. Proven ability to excel independently while mastering new skills swiftly. Exceptional interpersonal skills enhance collaboration and communication within diverse teams.
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
Sewell
Plano, TX
04.2024 - 11.2024
- Provided customer service through live chat, email, and phone support for 11 locations and 7 manufacturers.
- Performed administrative tasks such as data entry, filing documents, scheduling appointments.
- Ensured customer satisfaction by responding to queries quickly and accurately.
- Coordinated with other departments to ensure customer requests were addressed promptly.
- Developed strategies to improve the overall customer experience.
- Maintained up-to-date knowledge of product updates and changes to help customers make informed decisions.
Financial Customer Service Representative
Charles Schwab
Dallas, United States
09.2021 - 05.2023
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Conducted financial conversations with clients, identifying needs and providing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Referred unresolved customer grievances to designated departments for further investigation.
Recruiter
Wheeler Staffing Partners
Dallas, TX
01.2021 - 05.2021
- Built positive relationships with hiring managers and HR business partners.
- Reviewed candidate applications, backgrounds, and qualifications.
- Explained job duties, compensation, and benefits to potential candidates.
- Utilized digital marketing and social media for open position promotions.
Team Lead- Agent
American Select Health
Addison, TX
06.2019 - 01.2021
- Led the company in commissionable premiums for a wide range of policies.
- Developed a sales script, improving conversion ratio and reducing cancellations.
- Managed a team of six agents, monitoring client interactions and supporting the sales process.
- Trained novice agents, enhancing skills and product knowledge.
- Maintained authentic client relations through routine follow-ups.
Education
-
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Client Engagement Specialist
- Proficient in Financial Services
- Appointment Coordination
- Database Administration Skills
- Analytical Troubleshooting Expertise
- Service Promotion Expertise
Timeline
Customer Experience Representative
Sewell
04.2024 - 11.2024
Financial Customer Service Representative
Charles Schwab
09.2021 - 05.2023
Recruiter
Wheeler Staffing Partners
01.2021 - 05.2021
Team Lead- Agent
American Select Health
06.2019 - 01.2021
-
University of Arkansas, Fayetteville