Summary
Overview
Work History
Education
Skills
Certification
Volunteer Opportunities
Timeline
Generic

Jaden Jackson

Trenton

Summary

Dynamic fraud professional skilled in resolving complex fraud cases with precision. Expertise in conducting comprehensive investigations and implementing robust risk management protocols to ensure operational integrity. Recognized for exceptional collaboration skills and adaptability in fast-paced environments, fostering teamwork and innovation. Proficient in utilizing advanced analytical tools while upholding the highest ethical standards, driving effective solutions and safeguarding organizational assets.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fraud Associate

Fanduel
01.2023 - Current
  • Investigate and resolve inbound and outbound fraud cases across multiple platforms including Daily Fantasy Sports, Sportsbook, and Casino.
  • Detect, escalate, and document suspicious activity related to account takeovers, duplicate accounts, underage access, chargebacks, and payment fraud using tools like Sift, Zilla, GeoComply, and Braintree.
  • Collaborate with internal risk and compliance teams to ensure policy alignment while maintaining high standards of customer service.
  • Perform detailed user reviews and data analysis to mitigate risk and ensure regulatory compliance across U.S. gaming jurisdictions.
  • Support users experiencing account restrictions or fraud alerts by providing clear communication and resolution strategies via ticketing systems and Slack-based escalation protocols.

Security Guard

Children's specialized hospital
03.2022 - 01.2023
  • Provides a safe and secure environment for everyone within the facility and on the campus.
  • Monitors and responds to various life safety alarms and systems.
  • Investigates and reports incidents and hazards identified.
  • Intervenes in physically violent situations to safeguard staff and property While providing great customer service.

Security Guard

Allied Universal
10.2021 - 04.2022
  • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
  • Respond to incidents and critical situations in a calm, problem solving manner.
  • Conduct regular and random patrols around the business and perimeter.
  • Working environments and conditions may vary by client site.

Paraprofessional

Legacy Treatment services
01.2021 - 10.2021
  • Promotes the achievement of students' educational goals and behavioral objectives by providing the necessary support and professional interaction within the scope of all assigned duties.
  • Assists the Principal, Supervisor of Instruction, Teacher, classroom Teacher or Social Worker in maintaining a thriving educational and safe environment for learning.

Gym Supervisor

YMCA
01.2019 - 01.2020
  • Provided great customer services to members of the facility.
  • Open/close and supervise gym facilities.
  • Provides for a clean, safe, and secure environment.
  • Maintains and operates the proper use of equipment and supplies by participants.
  • Completes and maintains proper forms, reports, and information for staff.

Cashier

Rite Aid
03.2017 - 01.2019
  • Greeted customers, assisted customers in locating items, answered questions, and provided advice and great customer service.
  • Operated scanners, scales, cash registers, and other electronics.
  • Managed financial transactions, ensured all prices and quantities were accurate, and provided a receipt to every customer.

Sales Associate

Century 21
09.2016 - 03.2018
  • Provided and Assisted incoming customers and provided an excellent shopping experience as well as customer service.
  • Maintained, re-stocked, and organized all menswear clothing.
  • Help in other departments if they needed my help.

Slide Attendant

Family Aquatics Center
05.2013 - 08.2016
  • Performed routine custodial duties in the aquatics area not limited to patrons and staff changing rooms.
  • Assisted lifeguards in emergency procedures as required.
  • Supervised, protected, and ensured swim safety for small children while providing great customer services to families that came to community pool.
  • Completed opening, closing and daily checklists.

Education

BA - Criminal Justice

College of Saint Elizabeth
Florham Park, New Jersey
06.2020

Skills

  • Microsoft
  • Google Suites
  • Social media
  • Sales force
  • Braintree
  • Geo comply
  • Sift
  • Zilla
  • lexis nexis

Certification

SORA license

Volunteer Opportunities

  • Usher, First Baptist Church of Lincoln Gardens, Somerset, New Jersey
  • Food Service Provider, Make A Wish Foundation
  • Summit YMCA

Timeline

Fraud Associate

Fanduel
01.2023 - Current

Security Guard

Children's specialized hospital
03.2022 - 01.2023

Security Guard

Allied Universal
10.2021 - 04.2022

Paraprofessional

Legacy Treatment services
01.2021 - 10.2021

Gym Supervisor

YMCA
01.2019 - 01.2020

Cashier

Rite Aid
03.2017 - 01.2019

Sales Associate

Century 21
09.2016 - 03.2018

Slide Attendant

Family Aquatics Center
05.2013 - 08.2016

BA - Criminal Justice

College of Saint Elizabeth

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