Jaden Jackson
Trenton,New Jersey
Summary
With a proven track record at Fanduel, I excel in identifying and mitigating fraud risks, leveraging my strong oral communication skills and expertise in Braintree. Renowned for exceptional customer service and a dedicated approach, I consistently enhance safety and satisfaction across roles, from security to sales, demonstrating both leadership and technical proficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fraud associate
Fanduel
Jersey city, NJ
01.2023 - Current
- Primarily responsible for reviewing and resolving inbound and outbound customer fraud contacts across the platform
- This role requires intermediate to advanced experience in customer service as well as beginner to intermediate understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries
Security Guard
Children's specialized hospital
Hamilton, NJ
03.2022 - 01.2023
- Provides a safe and secure environment for everyone within the facility and on the campus
- Monitors and responds to various life safety alarms and systems
- Investigates and reports incidents and hazards identified
- Intervenes in physically violent situations to safeguard staff and property While providing great customer service
Security Guard
Allied Universal
Bristol, PA
10.2021 - 04.2022
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Paraprofessional
Legacy Treatment services
Mount Holly, New Jersey
01.2021 - 10.2021
- Promotes the achievement of students’ educational goals and behavioral objectives by providing the necessary support and professional interaction within the scope of all assigned duties
- Assists the Principal, Supervisor of Instruction, Teacher, classroom Teacher or Social Worker in maintaining a thriving educational and safe environment for learning
Gym Supervisor
YMCA
Madison, New Jersey
01.2019 - 01.2020
- Provided great customer services to members of the facility
- Open/close and supervise gym facilities
- Provides for a clean, safe, and secure environment
- Maintains and operates the proper use of equipment and supplies by participants
- Completes and maintains proper forms, reports, and information for staff
Cashier
Rite Aid
Morristown, New Jersey
03.2017 - 01.2019
- Greeted customers, assisted customers in locating items, answered questions, and provided advice and great customer service
- Operated scanners, scales, cash registers, and other electronics
- Managed financial transactions, ensured all prices and quantities were accurate, and provided a receipt to every customer
Sales Associate
Century 21
Morristown, New Jersey
09.2016 - 03.2018
- Provided and Assisted incoming customers and provided an excellent shopping experience as well as customer service
- Maintained, re-stocked, and organized all menswear clothing
- Help in other departments if they needed my help
Slide Attendant
Family Aquatics Center
Morristown, New Jersey
05.2013 - 08.2016
- Performed routine custodial duties in the aquatics area not limited to patrons and staff changing rooms
- Assisted lifeguards in emergency procedures as required
- Supervised, protected, and ensured swim safety for small children while providing great customer services to families that came to community pool
- Completed opening, closing and daily checklists
Education
BA - Criminal Justice
College of Saint Elizabeth
Florham Park, New Jersey06.2020
Skills
- Effective customer service
- Oral communication skills
- Written communication skills
- Dedicated worker
- Committed to meeting deadlines
- Timely for shift work
- Familiar with Microsoft
- Familiar with Google Suites
- Familiar with social media
- Sales force
- Braintree
- Geo comply
- Sift
- Zilla
Certification
SORA license
Hobbies and Interests
- Basketball
- Running
- Reading (History, Politics, and Law)
Volunteeropportunities
- First Baptist Church of Lincoln Gardens, Usher, Somerset, New Jersey
- Make A Wish Foundation, Food Service Provider
- Summit YMCA
Timeline
Fraud associate
Fanduel
01.2023 - Current
Security Guard
Children's specialized hospital
03.2022 - 01.2023
Security Guard
Allied Universal
10.2021 - 04.2022
Paraprofessional
Legacy Treatment services
01.2021 - 10.2021
Gym Supervisor
YMCA
01.2019 - 01.2020
Cashier
Rite Aid
03.2017 - 01.2019
Sales Associate
Century 21
09.2016 - 03.2018
Slide Attendant
Family Aquatics Center
05.2013 - 08.2016
BA - Criminal Justice
College of Saint Elizabeth