Trina Jefferson
Boise,ID
Summary
Strategic and hands-on operations executive with 20+ years of experience leading spa, wellness, and med spa businesses across multi-location, high-growth environments. Proven track record in opening new spa locations, scaling operations, overseeing design and build-out, and driving performance across all levels of the business. From managing 11 luxury resort spas to leading brand development, recruitment, SOP creation, and service strategy, I bring a full-spectrum operations approach rooted in excellence, efficiency, and guest experience. Recognized for launching award-winning programs and working directly with vendors, architects, and leadership to bring world-class wellness spaces to life.
Overview
9
9
years of professional experience
Work History
Founder | Spa & Wellness Consultant
Trina Jefferson Consulting
Boise, ID
05.2024 - Current
- Lead med spa and luxury spa consulting projects including new location build-outs, staffing, SOP development, and brand design.
- Implement full-scope opening playbooks, vendor coordination, and timeline management for resort and med spa openings.
- Develop staffing structures, team training programs, and client experience strategies tailored to high-end service environments.
- Execute multi-day executive wellness retreats and build guest-centric wellness programming across all phases of development.
Vice President & Corporate Director of Spa and Wellness
Opal Collection
Delray Beach, USA
11.2021 - 05.2024
- Oversaw spa operations for 11 resort locations, including 3+ new spa builds from design through launch.
- Collaborated with architects and vendors on space planning, IT, and infrastructure to align with operational needs.
- Created standardized SOPs, staffing models, and training platforms for clinical and non-clinical teams.
- Drove strategic planning, budgeting, P&L oversight, and performance analysis to improve profitability by up to 110%.
- Partnered with GMs and executive leadership to establish brand consistency and streamline cross-property operations.
Global Director of Education, Training & Spa Development
Kerstin Florian International
Lake Forest, USA
01.2016 - 11.2021
- Directed global training and rollout of branded spa protocols, including design, product education, and guest care standards.
- Supported spa openings across 36 countries, managing onboarding, operational systems, and regulatory compliance.
- Developed customer experience initiatives and worked closely with resort and spa teams to align with brand goals.
Education
Yoga Teacher Training -
ATHA Shala
Delray Beach01.2025
Certification - Integrative Nutrition and Health Coaching
Institute for Integrative Nutrition (IIN)
01.2022
Certification - Spa and Hospitality Management
UCI
Irvine01.2021
Health Information Management -
Boise State University
BoiseRelocation
Scottsdale, AZ
Education Certifications
- Integrative Nutrition and Health Coaching, Institute for Integrative Nutrition (IIN), 2022
- Spa and Hospitality Management, UCI, Irvine, 01/01/21
- Yoga Teacher Training, ATHA Shala, Delray Beach, Expected 2025/2026
- Health Information Management, Boise State University, Boise
Leadership Affiliations
- Board Member, Florida Spa Association
- Global Wellness Day Ambassador – International representative for wellness advocacy
- Licensed Master Esthetician
- Licensed Massage Therapist & Bodyworker
- Professionally Trained Makeup Artist
Timeline
Founder | Spa & Wellness Consultant
Trina Jefferson Consulting
05.2024 - Current
Vice President & Corporate Director of Spa and Wellness
Opal Collection
11.2021 - 05.2024
Global Director of Education, Training & Spa Development
Kerstin Florian International
01.2016 - 11.2021
Yoga Teacher Training -
ATHA Shala
Certification - Integrative Nutrition and Health Coaching
Institute for Integrative Nutrition (IIN)
Certification - Spa and Hospitality Management
UCI
Health Information Management -
Boise State University
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