Summary
Overview
Work History
Education
Skills
computers, social media, gaming, modeling, fitness, meditation, and acting.
Timeline
Generic

Jaden Johnson

Customer Service Agent/ Sales
Kannapolis,NC

Summary

Patient, computer savvy, always professional, and customer service oriented.

Overview

1
1
year of professional experience

Work History

Retail Customer Service/Sales Associate

Gap Inc. Banana Republic
Concord, North Carolina
06.2022 - Current
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Assisted customers in making informed purchase choices and selecting products.
  • Attended to customer complaints and processed product return or replacement requests.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Unloaded delivery trucks eight times per month and safely transported goods from stockroom to assigned floor.
  • Overcame objections by asking lifestyle questions and creating value for customers.

Warehouse Package Handler

FEDEX
Concord, North Carolina
06.2020 - 09.2020
  • Assembled standardized package units with extreme care, skilled workmanship and accuracy.
  • Inspected parts for proper machining finish and dimensions.
  • Performed package assembly operations.
  • Operated equipment while observing standard safety procedures.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Arranged items at destination according to customer requests and instructions.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.

Volunteer

Concord Mills Mall Modeling Runway Show
Concord, North Carolina
09.2017 - 12.2017
  • Assisted with special events or programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Tracked volunteer hours in spreadsheets.
  • Teamed with community organizations and government agencies to increase outreach and service utilization.

Education

High School Diploma -

Elizabeth City State University
Elizabeth City, NC
05.2024

Skills

  • Financial Transactions
  • Visual Evaluations
  • Effective Customer Communication
  • Public Relations
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Excellent Nonverbal Communication Skills
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Inbound and Outbound Calling
  • POS Transactions
  • Conflict Resolution Techniques
  • Proficiency in Microsoft Office and G Suite
  • Performance Goals
  • Policy and Procedure Adherence

computers, social media, gaming, modeling, fitness, meditation, and acting.

These are activities that I do in my spare time to relax, enjoy, and keep me healthy to accomplish my life goals.

Timeline

Retail Customer Service/Sales Associate

Gap Inc. Banana Republic
06.2022 - Current

Warehouse Package Handler

FEDEX
06.2020 - 09.2020

Volunteer

Concord Mills Mall Modeling Runway Show
09.2017 - 12.2017

High School Diploma -

Elizabeth City State University

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Jaden JohnsonCustomer Service Agent/ Sales