Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Timeline
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Jaden King

Joliet,Illinois

Summary

Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 6-year background maintaining customer satisfaction and contributing to company success goals.

Overview

5
5
years of professional experience

Work History

Sr Customer Service Representative

Rentokil- Terminix
02.2023 - 12.2023
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Seize opportunities to upsell products when they arise

  • Schedule extra service calls as required by the customer
  • Be responsible for handling all initial customer requests for service cancellation
  • Work in fast paced environment handling multiple tasks with attention to detail, follow-up skills Telephone etiquette, working computer knowledge
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Care Agent

The Room Place
Joliet, IL
12.2021 - 01.2023
  • Identified customer needs and provided appropriate solutions.
  • Resolved customer complaints in a professional manner.
  • Followed up with customers after purchase to ensure satisfaction.
  • Follow Standard Operating Procedures for Service tech follow-Up
  • Process even exchanges, credit memos and allowances
  • Authorize reelection or gift cards for extended warranty claims
  • Maintain a clean and orderly work area
  • Process Part and Full Replacements from Protection plan company
  • Documented all customer interactions accurately in CRM system.

Sales Associate/ Cashier Clerk

Best Buy
Joliet, IL
06.2020 - 11.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Retail Cashier

Pilot Flying J
Joliet, IL
08.2018 - 11.2019
  • Greeted customers in a friendly and professional manner.
  • Stocked shelves when needed and kept the sales floor neat and organized.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Performed opening and closing duties such as counting money, balancing registers.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
  • Maintained proper records of sales transactions using POS systems accurately.
  • Balanced the daily cash register transactions with accuracy and attention to detail.

Education

High School Diploma -

Joliet Central High School

Skills

  • Account Management
  • Call Control
  • Documentation Review
  • Membership renewals
  • Service Recommendations
  • Order Fulfillment
  • Complaint resolution
  • Customer Support
  • Returns and exchanges
  • De-Escalation Techniques
  • CRM Software
  • Payment Processing
  • Database Research
  • Credit card processing

Key Qualifications

  • Over 6 year's experience as a customer service employee
  • Able to create a positive impression about my company through efficient and professional interactions.
  • A self-motivated and disciplined individual with a strong work ethic and proven track record.
  • Dependable, personable, and dedicated to great customer engagements.

References

Available upon request.

Timeline

Sr Customer Service Representative

Rentokil- Terminix
02.2023 - 12.2023

Customer Care Agent

The Room Place
12.2021 - 01.2023

Sales Associate/ Cashier Clerk

Best Buy
06.2020 - 11.2021

Retail Cashier

Pilot Flying J
08.2018 - 11.2019

High School Diploma -

Joliet Central High School

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Jaden King