Tina White
Customer service representative
Columbus,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
9
9
years of professional experience
Work History
Sr Customer Service Representative
Aflac
03.2015 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Human Resources Management
University of Phoenix
Tempe, AZ08.2014
Skills
- Account Management
- Call Control
- Service Recommendations
- Conflict Management
- Payment Processing
- Critical Thinking
- Fraud Detection
- Problem Solving
- Telephone Etiquette
Timeline
Sr Customer Service Representative
Aflac
03.2015 - Current
Bachelor of Arts - Human Resources Management
University of Phoenix
Similar Profiles
Angela SycksAngela Sycks
Benefits Advisor at AFLACBenefits Advisor at AFLAC
Quentin FosterQuentin Foster
Benefits Advisor at AflacBenefits Advisor at Aflac
Lisa V. LambertLisa V. Lambert
Field Sales Agent at AflacField Sales Agent at Aflac
Victoria BlackmerVictoria Blackmer
Independent Insurance Agent at AflacIndependent Insurance Agent at Aflac
Kimberlee PetersonKimberlee Peterson
Leasing Consultant at RangeWaterLeasing Consultant at RangeWater