Jaden Klaphake
Novi Coney Island
Novi
5
years of professional experience
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Work History
Waitress
3 Months- Provided exceptional customer service in fast-paced dining environment.
- Efficiently managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to maintain menu accuracy and quality standards.
- Resolved customer complaints promptly, improving overall guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
4 Months- Processed high volume transactions while assisting students and staff, ensuring professionalism and accuracy during peak hours.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided accurate change and receipts to enhance customer satisfaction.
- Maintained clean and organized checkout area to promote a pleasant shopping experience.
Waitress
4 Years 2 Months- Delivered attentive customer service in fast-paced dining environment, enhancing guest experience. Processed cash and card transactions accurately, trained new staff to ensure consistent service standards, and maintained organized, welcoming atmosphere.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Processed orders accurately and efficiently using point-of-sale systems to enhance operational flow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, minimizing wait times for guests.
Education
Bachelor - Social Work
Undergraduate Student, Class of 2028
- Minor in Human Behavior and Social Sciences
- Dean's List [Fall of 2025] [Spring of 2026]
- Michigan State Neuroscience Club Member [August 2024 - April 2025]
- Perfect Pair Club [August 2025 - Present]
High School Diploma
GPA: 4.0
Skills
Customer Service
Cash Handling
Communication
Time Management
Basic Computer Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Attention to detail
Decision-making
Hospitality service expertise
Leadership & Involvement
- Neuroscience Club (Aug 2024 – Apr 2025) Engaged in discussions and events focused on brain science, behavior, and current neuroscience research.
- Perfect Pair Club (Aug 2025 – Present) Participate in one-on-one meetings with older adults to build meaningful connections, reduce social isolation, and promote intergenerational relationships.
- National Honor Society (2023 – 2024) Selected for academic excellence and character; participated in service-oriented activities supporting the school and local community.
Timeline
Waitress
Novi Coney Island
05.2026 - 08.2026Read More
Cashier
Michigan State University
08.2025 - 12.2025Read More
Waitress
Leo’s Coney Island
06.2021 - 08.2025Read More
Walled Lake Western High School
High School Diploma
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Michigan State University
Bachelor from Social Work
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