- Music
- Fashion
- Creative Writing
- Graphic Design
Jaden Lorenz
Denton,TX
Summary
Dedicated IT Help Desk Technician skilled in active listening with expertise in customer relations and support. Proven ability to enhance customer satisfaction through effective problem resolution and proactive follow-up.
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
Solaris Hospice
Decatur, TX
08.2020 - Current
- Provided technical support to end-users, resolving hardware and software issues efficiently.
- Managed ticketing system to prioritize and track IT requests for timely resolution.
- Implemented process improvements that streamlined IT workflows and increased team productivity.
- Collaborated with cross-functional teams to identify recurring technical issues, proposing effective solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Sales Associate
Sally Beauty
Denton, TX
05.2023 - 05.2024
- Assisted customers in selecting beauty products, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Demonstrated effective communication skills to promote new products and promotions to customers.
- Trained new sales associates on store policies and customer service standards.
- Collaborated with team members to achieve monthly sales goals through strategic planning.
Certified Lifeguard
Fit N Wise
Decatur, TX
03.2019 - 05.2020
- Monitored pool activities to ensure safety compliance and prevent accidents.
- Administered first aid and CPR to individuals in need during emergencies.
- Conducted regular inspections of pool facilities and equipment for maintenance needs.
- Enforced pool rules and regulations to maintain a safe environment for patrons.
Education
High School Diploma -
Decatur High School
Decatur, TXSkills
- Active listening
- Exceptional customer service
- Outgoing personality
- Customer needs assessment
- Critical thinking
- Customer relations
- Customer satisfaction measurement
- Product knowledge
- Follow-up skills
- Excellent people skills
Interests
Timeline
Sales Associate
Sally Beauty
05.2023 - 05.2024
IT Help Desk Technician
Solaris Hospice
08.2020 - Current
Certified Lifeguard
Fit N Wise
03.2019 - 05.2020
High School Diploma -
Decatur High School