Overview
Work History
Education
Skills
Timeline
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Jaden Malone

Charlotte,NC

Overview

6
6
years of professional experience

Work History

Technical Account Executive

CNP Technologies
08.2023 - Current
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Responsible for managing more than 110 mid-market and enterprise accounts. Increasing revenue to more than $300,000.

Board of Directors Member

Hoku Technologies
08.2022 - Current
  • Managed and planned social activities to encourage program engagement.
  • Collaborated with 10 other members to seek involvement in policy decisions, fundraising and visibility of organization.
  • Defined organizational problems to create and implement correction plans.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.

Technical Account Manager

TelWare Corp
07.2022 - 07.2023
  • I managed more than 43 projects/accounts in a single year, generating more than $260,000.00 in revenue.
  • Implemented 13 efficiency projects for small and medium enterprises, conducted process discovery, and automated document workflows, saving over $200K in labor costs. A number of CRM software programs, including Salesforce, Connectwise, and Zoho, were used to accomplish this task.
  • Demonstrated product features and provided training to customers. More than 215 end users and administrators were trained on how to use and maintain new systems.
  • Managed vendors end-to-end, including developing proposals, drafting requests for information, and negotiating contracts.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.

Account Manager & IT Support Engineer

Generation Technologies
01.2018 - 07.2022
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Closed over 100 accounts in two years working with business development and marketing.
  • Utilized SaaS products (Microsoft, Google, and OneCloud). Mostly involved in the telecommunications industry.
  • Provided troubleshooting services for external phone systems, computers, and PCs.
  • Maintaining 100% customer satisfaction while diagnosing issues remotely Boosted customer reviews to 98% positive feedback by leveraging customer service skills and time management.

Education

Certification - MS 900

Microsoft
Remote
01.2023

Certification - Inbound & Outbound Sales

Hubspot
Remote
11.2022

Certification - Computer Networking

Great Learning
Remote
10.2022

Certification - Networking For VOIP & Video Over IP

The SIP School
DeMotte, IN
08.2022

Some College (No Degree) - Computer And Information Sciences

University of Michigan - Flint
Flint, MI

Skills

  • Technical Presale and Post Sale
  • Customer Success
  • Cloud Infrastructure
  • Microsoft Teams
  • Technical Consulting
  • Relationship Management
  • Customer Service
  • Strategic Planning

Timeline

Technical Account Executive

CNP Technologies
08.2023 - Current

Board of Directors Member

Hoku Technologies
08.2022 - Current

Technical Account Manager

TelWare Corp
07.2022 - 07.2023

Account Manager & IT Support Engineer

Generation Technologies
01.2018 - 07.2022

Certification - MS 900

Microsoft

Certification - Inbound & Outbound Sales

Hubspot

Certification - Computer Networking

Great Learning

Certification - Networking For VOIP & Video Over IP

The SIP School

Some College (No Degree) - Computer And Information Sciences

University of Michigan - Flint

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Jaden Malone