Jaden Sarg-Lopez
Battle Creek,MI
Summary
Uplifting Shift Leader with a proven track record at Chick-fil-A, enhancing customer satisfaction and team performance through expert conflict resolution and effective service delivery. Skilled in operations support and staff training, I excel in leadership and problem-solving, driving a positive work environment and achieving significant improvements in efficiency and team motivation.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chick-fil-A
02.2022 - Current
- Resolved guest issues and concerns, offering thoughtful solutions to maintain customer satisfaction.
- Prepared shift and positions for team Members, delegating specific tasks and communicating regularly on expectations, goals and progress.
- Provided guidance and leadership to help team members achieve performance targets and deliver their best.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
High School Diploma -
Lakeview High School
Battle Creek, MISkills
- Staff education and training
- Team Leadership
- Decision-making capabilities
- Assigning Work
- Positive Attitude
- Team motivation
- Problem-Solving
- Conflict Resolution
Other Leadership
Teacher of Sunday School 4-year old classroom for 7 years
Church camp Counselor for 3 years
Orchestra Section leader for 4 years
Languages
Japanese
Limited Working
Timeline
Shift Leader
Chick-fil-A
02.2022 - Current
High School Diploma -
Lakeview High School