Jaden Serra
Montvale
Summary
Detail oriented professional with experience at excelling in customer service and problem solving. Proficient in computer repair and diagnostics, with a strong ability to manage inventory and enhance customer satisfaction. Recognized for maintaining organized environments and effectively addressing customer inquiries, ensuring a welcoming shopping experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
CVS
Rochelle Park
10.2024 - 2025
- Delivered exceptional customer service by guiding product selection and resolving customer inquiries.
- Coordinated promotions and sales displays, informing customers about ongoing offers to enhance their shopping experience.
- Operate the cash register, handle financial transactions, and ensure accurate processing of sales.
- Maintain the organization of store shelves, restock merchandise, and track inventory.
- Maintained store cleanliness and safety, creating a welcoming environment for customers.
Computer Repair Technician (Part-Time)
Hills Dales Elementary
Whites
01.2023 - 12.2024
- Diagnosed and repaired computer systems for students and staff, resolving hardware issues and performing software troubleshooting.
- Maintained classroom computers, printers, and networking equipment, ensuring optimal functionality for educational use.
- Diagnosed hardware issues in student computers and provided timely repairs.
- Installed software updates and configured applications for educational purposes.
- Maintained inventory of computer parts and managed repair supplies efficiently.
Store Associate
ShopRite
Emerson
09.2022 - 2023
- Delivered exceptional customer service by assisting customers in locating products and addressing inquiries promptly.
- Operate cash register, process payments, and assist customers with their purchases in a fast-paced retail environment.
- Restocked products and managed inventory to ensure organized, fully stocked shelves for an optimal shopping experience.
- Maintained cleanliness by collecting shopping carts and organizing the store to create a welcoming environment.
Construction Assistant
Serra Properties
Bergen County
06.2021 - 08.2022
- Executed hands-on tasks including measuring and cutting wood, assisting with plumbing repairs, and painting projects.
- Collaborated with team to complete various tasks while acquiring new technical skills, enhancing overall project execution.
- Assisted in daily project coordination and scheduling for construction teams.
- Prepared materials and tools for construction activities and job sites.
- Communicated effectively with subcontractors and suppliers for project needs.
Volunteer
Sacred Heart Church
Rochelle Park
06.2021 - 08.2022
- Served food to church parishioners for 8 hours per day, 2-3 times a week during summer months.
- Supported fundraising efforts by collecting cash and sorting clothing donations, contributing to community outreach.
- Organized weekly community outreach events for local families in need.
- Coordinated volunteer schedules to maximize participation and resource availability.
- Assisted in managing donations, sorting items for distribution to those in need.
Volunteer Office Assistant
ShoreHaven Homeowners Association
Bronx
11.2021 - 05.2022
- Allocated 30 hours to efficiently file documents, copy materials, and prepare items for mailing, supporting overall office functionality.
- Coordinated office organization efforts to enhance operational flow within the association.
- Managed front desk operations and greeted visitors warmly.
- Coordinated community events and gathered resident feedback effectively.
- Assisted in maintaining accurate records for homeowner associations.
Education
Information Technology Major -
Bergen County Technical School
Paramus, NJ05.2024
Skills
- Sales Techniques
- Product Knowledge
- Customer Engagement
- Customer management
- Retail Technology Solutions
- Technical Sales
- Troubleshooting & Diagnostics
- Windows Operating Systems
- Computer assembly
- Problem solving
- Attention to detail
Websites
Extracurricular Activities
ShoreHaven Homeowners Association, Bronx, NY, Volunteer Office Assistant, Dedicated 30 hours to filing documents, making copies, and preparing materials for mailing., Assisted with office organization to ensure smooth operations for the association. Sacred Heart Church, Rochelle Park, NJ, Volunteer, Helped serve food to church parishioners for 8 hours per day, 2-3 times a week during the summer months., Assisted in fundraising efforts, including collecting cash and sorting clothing donations.
References
- Mr. Christopher Patterson, IT Instructor, Bergen Tech Paramus
- Mr. David Rosenbaum, IT Instructor, Bergen Tech Paramus
- Rashelly Palma Medina, Rpalmamedina@apple.com
Technical Skills And Certifications
Cable Termination & Network Cabling, TestOut PC Pro Certified, Computer Repair & Diagnostics, Windows Operating Systems, Troubleshooting & Diagnostics, Microprocessors (Arduinos), Computer Assembly & Hardware Setup, Home Entertainment Systems Installation, C-Tech Introduction to Network Cabling Copper-Based Systems, 01/20, C-Tech Telecommunications Technologies, 01/21, C-Tech Network Cabling Specialist, 01/22
Timeline
Sales Associate
CVS
10.2024 - 2025
Computer Repair Technician (Part-Time)
Hills Dales Elementary
01.2023 - 12.2024
Store Associate
ShopRite
09.2022 - 2023
Volunteer Office Assistant
ShoreHaven Homeowners Association
11.2021 - 05.2022
Construction Assistant
Serra Properties
06.2021 - 08.2022
Volunteer
Sacred Heart Church
06.2021 - 08.2022
Information Technology Major -
Bergen County Technical School