Jaden Thompson
Mattituck,NY
Summary
Highly motivated and organized Hostess committed to providing first-rate customer service. Known for maintaining excellent service levels during busy times and streamlining seating protocols. Successfully answers phones, greets people in person, and consistently upholds professional standards. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
On the Docks Waterfront Bar & Grill
Aquebogue, NY
07.2024 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted guests and sat customers at tables or in waiting areas.
Restaurant Food Server
Southold Fish Market
Southold, NY
06.2020 - 06.2024
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
Hostess/Restaurant Busser
Cj's American Grill
Mattituck, NY
09.2019 - 11.2020
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
Education
High School Diploma -
Mattituck Junior-Senior High School
Mattituck, NY06-2019
Some College (No Degree) - Criminal Justice & Sports Medicine
Suffolk County Community College
RiverheadSkills
- Reservation coordination
- Table setting arrangements
- Menu presentation
Timeline
Restaurant Hostess
On the Docks Waterfront Bar & Grill
07.2024 - Current
Restaurant Food Server
Southold Fish Market
06.2020 - 06.2024
Hostess/Restaurant Busser
Cj's American Grill
09.2019 - 11.2020
High School Diploma -
Mattituck Junior-Senior High School
Some College (No Degree) - Criminal Justice & Sports Medicine
Suffolk County Community College
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