Luke Secrest
Tampa,FL
Summary
An experienced individual with great skills, knowledge, and work ethic for any future employer. Highly motivated for duties relating to customer service and adequate hospitality work. Always ready to pursue advancement for new opportunity and learn new fundamentals for all future endeavors. I seek to provide employers my good personality traits along with utilizing a positive attitude to be a successful associate for any workplace environment.
Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.
Overview
11
11
years of professional experience
Work History
Bartender
Tiki Docks Bar and Grill
Riverview, FL
10.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
Bartender
Roccos Tacos
Tampa, FL
03.2023 - 10.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender
Bullfrog Creek Bar
Gibsonton, FL
07.2022 - 03.2023
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored patron alcohol consumption to encourage safety.
- Poured wine, beer and cocktails for patrons.
Bar Manager
Ricky's Sports Bar & Grill
Apollo Beach, Florida
07.2021 - 07.2022
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
- Poured wine, beer and cocktails for patrons.
Employee Training Coordinator/Bartender/Server Shift Leader
Carrabbas Italian Grill
Tampa, Florida
02.2018 - 08.2021
- Coached employees in developing and achieving individual performance goals.
- Evaluated effectiveness of training initiatives through key performance metrics to identify areas for improvement and plan correctively.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Organized handbook and course documentation for participants.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Server
Longhorn Steakhouse
Brandon, Florida
03.2016 - 01.2018
- Maintained a professional tone at all times, including during peak rush hours.
- Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Delivered an exceptional dining experience with friendly, fast service.
- Skillfully anticipated and addressed guests' service needs.
- Completed closing duties, including restocking items and closing out the cash drawer.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Suggested additional items to customers, as appropriate, to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Communicated with customers regarding orders, comments, and complaints
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff
Bartender/Server
Flambe Bar and Grill
Tampa, Florida
08.2015 - 03.2016
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Maintained full knowledge of all menu items, contents and preparation methods.
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server/Bartender/Catering Staff Member
Cheddars Casual Cafe
Brandon, Florida
06.2013 - 07.2015
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Served as backup for bartenders.
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
- Delivered food and beverage orders within established timeframes
- Delivered quality food and beverage service to guests in a responsible manner.
- Maintained full knowledge of bar and menu items and made recommendations.
Education
Hospitality Management
Hillsborough Community College - Brandon Campus
Skills
- Friendly communication
- Team leader attitude
- Organized time management
- Multi-tasking in situations of high volume or stress
- Professional and well groomed appearance
- Consistency of attendance and being on time
- Corporate understanding to company policies and speculations
- 10 years of hospitality work/customer service
- Reliable & trustworthy
Affiliations
- Completed food handlers safety and training course
Timeline
Bartender
Tiki Docks Bar and Grill
10.2023 - Current
Bartender
Roccos Tacos
03.2023 - 10.2024
Bartender
Bullfrog Creek Bar
07.2022 - 03.2023
Bar Manager
Ricky's Sports Bar & Grill
07.2021 - 07.2022
Employee Training Coordinator/Bartender/Server Shift Leader
Carrabbas Italian Grill
02.2018 - 08.2021
Server
Longhorn Steakhouse
03.2016 - 01.2018
Bartender/Server
Flambe Bar and Grill
08.2015 - 03.2016
Server/Bartender/Catering Staff Member
Cheddars Casual Cafe
06.2013 - 07.2015
Hospitality Management
Hillsborough Community College - Brandon Campus
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