Epic Systems
Jaden Troy Boswell
Darby
Summary
Customer service and operations professional with over 5 years of experience in telecommunications, healthcare, logistics, and retail. Skilled in handling high-pressure situations, resolving customer concerns, and supporting efficient workflows. Recognized for strong communication, problem-solving, and attention to detail while maintaining compliance with safety and privacy standards.
Experienced with telecommunications network management, ensuring seamless communication systems. Utilizes advanced troubleshooting techniques to resolve issues promptly. Strong understanding of system optimization and network upgrades, ensuring high performance and reliability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
Main Line Health
Wynnewood, PA
10.2024 - Current
- Manage high-volume inbound and outbound calls across hospital systems to ensure seamless communication.
- Provide immediate support for emergency and patient-related service requests.
- Partner with healthcare professionals to direct calls and relay information efficiently across departments.
- Safeguard sensitive patient information with discretion and HIPAA compliance.
Mail Carrier
Amazon
Philadelphia, PA
07.2024 - 09.2024
- Delivered high volumes of packages daily to residential and commercial locations with precision and speed.
- Utilized handheld technology to track deliveries, update records, and resolve discrepancies.
- Consistently met demanding delivery deadlines while maintaining excellent customer interactions.
Customer Service Representative
Philadelphia Gas Works
Philadelphia, PA
06.2023 - 06.2024
- Delivered top-tier service by resolving billing issues, handling account inquiries, and recommending solutions aligned with PUC regulations.
- Coordinated with first responders during emergency gas leak calls, ensuring safety and quick action.
- Guided customers through PGW programs, empowering them to make informed energy decisions.
- Collaborated with call center teams to improve customer satisfaction and streamline service processes.
Mail Carrier
United States Postal Service
Lansdowne, PA
10.2022 - 04.2023
- Accurately sorted, delivered, and collected mail and packages along assigned routes.
- Maintained detailed logs for delivery accuracy and vehicle maintenance schedules.
- Built trust with customers by delivering reliable service and providing clear policy information.
Sales Associate
H&M
Philadelphia, PA
10.2021 - 04.2022
- Delivered personalized service by assisting customers with purchases and product inquiries.
- Promoted sales by educating shoppers on promotions and maintaining visually appealing displays.
- Processed transactions efficiently while supporting inventory and merchandising needs.
Ramp Agent / Crew Leader
United Parcel Service (UPS)
Philadelphia, PA
10.2020 - 02.2021
- Supervised cargo operations, ensuring compliance with safety standards and efficient turnaround times.
- Certified operator of K Loader equipment, responsible for loading and unloading aircraft cargo.
- Maintained accurate documentation for freight movement and team productivity.
Warehouse Associate
Veltek
Malvern, PA
06.2020 - 09.2020
- Performed aseptic packaging of medical products in compliance with OSHA safety regulations.
- Maintained accurate inventory records and quality logs.
- Supported healthcare supply chain reliability through careful handling of sensitive materials.
Barista
Starbucks
Upper Darby, PA
08.2019 - 06.2020
- Created handcrafted beverages and food items with attention to customer preferences.
- Maintained store safety, cleanliness, and compliance with operational standards.
- Built strong customer relationships by providing friendly, efficient service.
Education
High School Diploma -
Penn Wood High School
Lansdowne, PA06-2019
Skills
- Telecommunications & Call Center Operations
- Customer Service Excellence & Conflict Resolution
- Logistics & High-Volume Mail/Package Delivery
- Team Leadership, Collaboration & Training
- Time Management & Multi-Tasking
- Microsoft Office Suite (Word, Excel, PowerPoint, OneNote)
- Safety, Compliance & Regulatory Knowledge (OSHA, HIPAA, PUC)
Certification
- Licensed Telecommunications Specialist - Oct 2024 - Current
- Telecommunications / VoIP Systems, Emergency Communications / Hospital Safety, Electronic Health Records (EHR), Healthcare Privacy / HIPAA Compliance, Patient Communication / Customer Service, MAIN LINE HEALTH - Oct 2024 - Current
- Healthcare Privacy (HIPAA) – Training ,Patient Communication / Customer Service – Training, Telecommunications Systems (PBX/VoIP) – Training, Emergency Call Handling – Training, Electronic Health Records (EHR) – Training, Data Entry & Scheduling Systems – Training Training - Oct 2024 - Current
Software
Medicall
Omnigo
Seimens Desigo CC
Electronic Health Records (EHR) platforms
PBX / multi-line phone systems (Cisco)
Cisco Unified Communications Manager
Microsoft Excel
Microsoft Word
Microsoft Outlook
IT Service Now (Help desk)
Spok
Timeline
Telecommunications Specialist
Main Line Health
10.2024 - Current
Mail Carrier
Amazon
07.2024 - 09.2024
Customer Service Representative
Philadelphia Gas Works
06.2023 - 06.2024
Mail Carrier
United States Postal Service
10.2022 - 04.2023
Sales Associate
H&M
10.2021 - 04.2022
Ramp Agent / Crew Leader
United Parcel Service (UPS)
10.2020 - 02.2021
Warehouse Associate
Veltek
06.2020 - 09.2020
Barista
Starbucks
08.2019 - 06.2020
High School Diploma -
Penn Wood High School