Jaden Whitehead
Bellerose,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Patient Navigator
Optum
07.2025 - Current
- Scheduling Department for Optum for NY/NJ
- Managed approximately 70 calls a day - Target Goal
- Schedule Annual Physicals for Internal Medicine and Pediatrics.
- Schedule GYN Annuals
- Schedule Dermatology Full Body Checks
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Home Health Aide
PPL
03.2023 - Current
- Assist in daily activities, including helping with getting in and out of bed, dressing, and undressing to ensure comfort and safety.
- Administered medication according to the prescribed schedule.
- Help patient in mobility chair
- Assist with meal preparation and feed patient due to physical limitations.
- Assist patient in transferring in and out of the mobility chair.
- Assist clients with daily living activities, enhancing their independence and quality of life.
Mobile Sales Representative
T-Mobile, College Point
03.2021 - 06.2025
- Collaborate with the store manager to develop strategies to achieve sales.
- Open and close the store as well as counting the money and deposit.
- Operate POS systems processing sales, refunds, and exchanges.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering technical support.
- Exceeded sales targets by upselling mobile plans and products.
- Analyzed customer feedback to identify trends and improve service quality.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
Sales Associate
Old Navy, College Point
07.2021 - 03.2022
- Managed the cash register, including customer returns.
- Welcomed each customer into the store and offered help as needed.
- Strived to maintain an orderly and visually pleasing store environment.
- Assisted customers with all aspects of the shopping experience.
- Upsold promotional items and encouraged loyalty program sign ups to boost sales.
Education
High School Diploma -
QueensBorough Community College
Bayside2028
High School Diploma - undefined
Saint Francis Preparatory
Fresh Meadows06.2021
High School Diploma - undefined
Bayside High School
Bayside01.2019
Skills
- Strong Customer Service Skills
- POS System Operations
- Payment Processing
- Time Management
- Customer Engagement
- Consultative Selling
- Goal Attainment
- Active Listening
- Ability To Multitask
- Flexible
- Mobility Assistance
- Teamwork
- Problem Solving
- Reliability
- Excellent communication
Timeline
Patient Navigator
Optum
07.2025 - Current
Home Health Aide
PPL
03.2023 - Current
Sales Associate
Old Navy, College Point
07.2021 - 03.2022
Mobile Sales Representative
T-Mobile, College Point
03.2021 - 06.2025
High School Diploma - undefined
Saint Francis Preparatory
High School Diploma - undefined
Bayside High School
High School Diploma -
QueensBorough Community College