Osmailyn Chez
New York
Summary
I am a dependable upbeat professional with experiences in dynamic, rapid changing , high-performance environments. From my extensive work history , it has taught me skills that can handle high value transactions, heavy work load , great responsibility , learning and using any POS , highly detail oriented and a strive for perfection .As a strong communicator and team player my end goal is to maintain high-level satisfaction by smoothly resolving all requests, needs and any problems that may arise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Navigator
New York Presbyterian Hospital
04.2024 - Current
- Screen newly diagnosed cancer patients with SDOH to identify and eliminate any barriers to a patients healthcare or treatment plan
- Arrange appointments , facilitate transportation
- Coordinate transition of in patient to out patient
- Participate in regular team meetings, research meetings and tumor boards to coordinate patients health care accordingly
- Provide emotional support
- Connect and provide any needed resources to patients and patient family
Breast Oncology Practice Associate
Columbia University Irving Medical Center
06.2023 - 04.2024
- Greet patients and visitors, conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested
- Answer telephones, make appointments, handle and redirect inquiries as appropriate
- Provide general administrative support to physicians and manager
- EPIC proficient.
Patient Care Coordinator
Talkiatry
04.2022 - 03.2023
- Obtained correct insurance information and coverage via insurance portal
- Answered to incoming intakes to screen new patients, match with appropriate providers, and schedule appointments
- Kept in accordance with state laws and regulations in regards to DEA licensing and controlled substances
- E-Clinicals work proficient.
Call Center Representative
Premier Home HealthCare
02.2017 - 12.2022
- Handle high call volumes
- Proactive one-call resolutions of customer issues
- Clear Communication with emails, ticket system and reports
- Identify and escalate priority issues.
Education
Associate of Applied Science -
Bronx Community College of The City University of New York
The Bronx, NYGeneral Studies -
Cardinal Spellman High school
06.2016
Skills
- Punctual and reliable
- Calm and effective under pressure
- Critical thinking
- Flexibility
- Customer service orientated
- Passionate and strong drive to learn new skills
- Strong communication
- Multitasker
Certification
American Heart Association BLS CPR / AED
Timeline
Patient Navigator
New York Presbyterian Hospital
04.2024 - Current
Breast Oncology Practice Associate
Columbia University Irving Medical Center
06.2023 - 04.2024
Patient Care Coordinator
Talkiatry
04.2022 - 03.2023
Call Center Representative
Premier Home HealthCare
02.2017 - 12.2022
Associate of Applied Science -
Bronx Community College of The City University of New York
General Studies -
Cardinal Spellman High school
American Heart Association BLS CPR / AED
Similar Profiles
Jenny FernandezJenny Fernandez
Radiologic Technologist at New York Presbyterian HospitalRadiologic Technologist at New York Presbyterian Hospital
Emily DiazEmily Diaz
Unit Assistant at New York Presbyterian HospitalUnit Assistant at New York Presbyterian Hospital
BESIANA STEFABESIANA STEFA
Program Coordinator at New York Presbyterian Lawrence HospitalProgram Coordinator at New York Presbyterian Lawrence Hospital