Summary
Overview
Work History
Education
Skills
Timeline
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Jaden wilson

Dallas

Summary

Dedicated and personable customer service professional with over 10 years of experience across diverse industries. Proven ability to resolve customer issues efficiently, communicate effectively, and foster positive client relationships. Adept at managing high-volume environments and delivering service excellence.

Overview

12
12
years of professional experience

Work History

Owner

Trainer Connect
06.2020 - 05.2025
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assisted in recruiting, hiring, and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Server

Yard House
10.2016 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Service Representative

Lowes Home Improvment
06.2013 - 06.2016
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Science - Applied Psychology

Purdue University
Indianapolis, IN
05-2022

Skills

  • Time management
  • Creative problem solving
  • Customer service
  • Relationship building
  • Microsoft office expertise
  • Account management
  • KPI management

Timeline

Owner

Trainer Connect
06.2020 - 05.2025

Server

Yard House
10.2016 - 06.2019

Customer Service Representative

Lowes Home Improvment
06.2013 - 06.2016

Bachelor of Science - Applied Psychology

Purdue University

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