JADIRA LOYOLA
Chicago,Illinois
Summary
I’m a person with knowledge of customer service, willing to learn new things. Have a peaceful environment at work. Available to accept new challenges. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Crisis Office Assistant
Family Service And Mental Health
01.2025 - Current
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Greet and assist clients or visitors.
- Managed communications with insurance companies regarding client services.
- Handle sensitive information in compliance with privacy and data protection policies.HIPAA if in a healthcare or counseling context.
- Opens clients in EMR system
- Data entry and management of confidential records.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Order and organize supplies (especially emergency supplies).
- Organized and maintained filing systems to ensure efficient document retrieval.
- Coordinated courier services for outgoing packages.
- Scanned, faxed.
- Made copies of correspondence and other printed material.
- Scanned documents into digital files for easy retrieval later on.
Receptionist
Home Health
05.2023 - 01.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
- Maintained tidy, presentable reception area with necessary stationary and materials.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Assisted in resolving customer complaints and disputes.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Signed for incoming deliveries and notified employees of packages.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Handle checks on pay day
Care Coordinator
Home Health
02.2023 - 01.2025
- Scheduled and confirmed appointments for clients or customers.
- Create a Start of Service Plan for new clients.
- Develop daily care plan for HCA to work with clients homes.
- Established work procedures and schedules and kept track of the daily work of clerical staff.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Educate patients and clients about In-Home Service job functions, client and employee rights, and responsibilities.
- Maintained files and filing, keeping sensitive information confidential.
- Screened incoming telephone calls, routing to appropriate personnel.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Searched for information in company databases or online to answer questions or resolve problems.
- Communicating between staff, patients, and family to solve any complaints immediately when received.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
- Maintained accurate records of all activities related to care coordination services provided.
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Monitored progress towards established goals on an ongoing basis and made necessary modifications as indicated.
Customer Service Representative
Tony's fresh market
05.2020 - 02.2023
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with mentoring new employees during and after training.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Provided account information to customers and explained bill service policies and customer rights.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Analyzed and collected customer information to prepare product or service reports.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Cash handling.
- Western Union transactions.
- Lotto money transactions.
Front End Supervisor
Tony's fresh market
03.2020 - 04.2020
- Trained and mentored team members to achieve front-end operational goals.
- Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Greeted customers entering store, responding promptly to needs.
- Assigned employees to specific duties.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Cashier
Tony's fresh market
03.2020 - 03.2020
- As a cashier my responsibility was to take care of the customer with their groceries and at the same time handle the right amount of money to the customers.
- Greeted and informed customers of products, fostering positive store experiences.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Delivered service excellence through all points of contact.
Cashier
McDonalds
05.2019 - 03.2020
- Delivered service excellence through all points of contact.
- Enforced store safety and cleanliness standards, reducing hazards.
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning of shifts to verify correct amounts.
Food Delivery Driver
DoorDash
02.2020 - 02.2020
- Checked orders before delivery for accurate quantities and charges.
- Delivered guest service with high-level hospitality to boost customer service.
- Inspected vehicle pre-trip and post-trip to comply with sanitation and safety guidelines.
- Drove delivery vehicle equipped with refrigeration unit to deliver food and drinks with preferable temperature.
- Loaded beverages and food orders into vehicle, carefully arranging to avoid spillage.
Waitress
Phoenix Flame
06.2016 - 07.2018
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience.
- Presented menu and provided information about ingredients, reducing potential food allergies.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
Education
High School Diploma - undefined
Theodore Roosevelt
Chicago, Illinois06.2020
Skills
- Microsoft Word proficiency
- Bilingual
- Customer relations management
- Staff training and development
- Call center operations
- Multitasking abilities
- Report transcription skills
LANGUAGES
Spanish - Bilingual
English - Fluent
Timeline
Crisis Office Assistant
Family Service And Mental Health
01.2025 - Current
Receptionist
Home Health
05.2023 - 01.2025
Care Coordinator
Home Health
02.2023 - 01.2025
Customer Service Representative
Tony's fresh market
05.2020 - 02.2023
Front End Supervisor
Tony's fresh market
03.2020 - 04.2020
Cashier
Tony's fresh market
03.2020 - 03.2020
Food Delivery Driver
DoorDash
02.2020 - 02.2020
Cashier
McDonalds
05.2019 - 03.2020
Waitress
Phoenix Flame
06.2016 - 07.2018
High School Diploma - undefined
Theodore Roosevelt