Jadon Lopez
New Braunfels,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
CCNAS Suspicious Caller Specialist II
JPMorgan Chase
San Antonio, Texas
05.2025 - Current
- Monitored fraud trends to safeguard customer accounts.
- Conducted a review to assess whether the customer was committing fraud against the bank or was a victim of fraud.
- Analyzed customers' account to see if any account takeover is happening.
CCNAS Fraud Prevention Specialist I
JPMorgan Chase
03.2024 - 05.2025
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Monitored system alerts to respond quickly to fraudulent activity reports.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Debit Card Fraud Specialist I
JP Morgan Chase
10.2022 - 03.2024
- Investigated debit card fraud cases, identifying patterns and trends to enhance fraud detection efforts.
- Analyzed customer accounts and transaction histories, pinpointing suspicious activity to mitigate potential fraud risk.
- Developed strategies for preventing future debit card fraud incidents.
- Researched emerging trends in digital payments and banking services, anticipating shifts that may increase fraudulent activities.
Customer Service Representative
I2c Inc.
04.2021 - 10.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
PNC Bank
11.2020 - 04.2021
- Facilitated customer service by answering inbound calls, chats, and emails, resolving inquiries and issues to support customer needs.
- Provided frontline customer support by answering incoming calls and emails, assisting with product and service transactions to enhance customer satisfaction.
- Maintained professionalism and composure in stressful situations, effectively diffusing tense interactions to ensure positive customer experiences.
Service Representative
Ashley Furniture Warehouse
06.2019 - 11.2020
- Resolved customer complaints promptly and efficiently.
- Assisted customers with purchases, returns, and exchanges, ensuring satisfaction with transactions.
- Greeted customers and addressed inquiries, fostering a welcoming environment.
Education
High School Diploma -
Seguin High School
Seguin, TX06-2013
Skills
- Fraud Detection
- Communication etiquette
- Banking Ethics Knowledge
- Risk assessment
- ACH/Check Deposit Review
- Teamwork
Timeline
CCNAS Suspicious Caller Specialist II
JPMorgan Chase
05.2025 - Current
CCNAS Fraud Prevention Specialist I
JPMorgan Chase
03.2024 - 05.2025
Debit Card Fraud Specialist I
JP Morgan Chase
10.2022 - 03.2024
Customer Service Representative
I2c Inc.
04.2021 - 10.2022
Customer Service Representative
PNC Bank
11.2020 - 04.2021
Service Representative
Ashley Furniture Warehouse
06.2019 - 11.2020
High School Diploma -
Seguin High School