Summary
Overview
Work History
Education
Skills
Timeline
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Jadon Thao

Milwaukee,WI

Summary

Detail-oriented retail professional with nearly a year of experience in customer service and inventory management. Enhanced productivity through effective order picking, inventory auditing, and safe material handling. Expertise in time management and teamwork ensures timely project completion and operational efficiency. Seeking to transition into a full-stack IT role to apply critical thinking skills and drive process improvements.

Overview

2
2
years of professional experience

Work History

IT Intern

I.C. Stars
Milwaukee, WI
01.2025 - Current
  • Serving my team as a Technical Analyst.
  • Worked within a team to provide the requirements given to us in an RFP.
  • Gained insight from CEOs and alumni of I.C. Stars.
  • Built up hard and soft skills.

General Merchandiser

Target
Milwaukee, WI
07.2024 - 10.2024
  • Resolved any customer complaints or disputes regarding merchandise returns or refunds.
  • Ensured compliance with health codes, safety regulations, and other legal requirements.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Compared merchandise invoices to items actually received.
  • Monitored inventory levels and adjusted stocking accordingly.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Operated forklift and pallet jack to transport heavy loads.
  • Collaborated with marketing team on advertising campaigns for various products.
  • Trained new employees on proper handling of merchandise in accordance with company policies.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Assisted customers with product selection and answered inquiries about product features.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Organized product displays in retail stores according to company guidelines.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Truck Unloader

Kwik Trip
Milwaukee, WI
05.2024 - 08.2024
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Removed outdated products from shelves in accordance with company policy.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Received and processed incoming shipments of merchandise.
  • Lifted materials of varied weights on regular basis.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Inspected stock for damage or defects and reported issues to management.
  • Recorded quantity, type and value of materials or items received.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.

Food and Service Assistant

Froedtert Hospital
Milwaukee, WI
06.2023 - 10.2023
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
  • Collaborated with other kitchen staff to streamline food preparation processes.
  • Maintained cleanliness and order in the kitchen area.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Assisted in the plating and presentation of food for service.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.

Education

High School Diploma -

Grace Christian Academy
Milwaukee, WI
06-2023

Skills

  • In-store support
  • Packing and shipping
  • Light maintenance
  • Stock management
  • Loading and unloading
  • Shipping and receiving
  • Time management abilities
  • Cleaning and sanitizing
  • Relationship building
  • Stockroom procedures
  • Adaptability
  • Serve customers
  • Material handling equipment
  • Pallet arrangement
  • Merchandise stocking
  • Stock replenishment
  • Teamwork
  • Goal setting and prioritization
  • Speed and efficiency
  • Organizational skills
  • Pallet jack operation
  • Customer service

Timeline

IT Intern

I.C. Stars
01.2025 - Current

General Merchandiser

Target
07.2024 - 10.2024

Truck Unloader

Kwik Trip
05.2024 - 08.2024

Food and Service Assistant

Froedtert Hospital
06.2023 - 10.2023

High School Diploma -

Grace Christian Academy

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Jadon Thao