Jadyn Gomez
Newark,DE
Summary
Dynamic bilingual professional with extensive experience in customer service at PNC Bank and CSL Plasma. Proven ability in conflict resolution and regulatory compliance, ensuring exceptional client interactions. Skilled in venipuncture and patient documentation, consistently delivering high-quality support while maintaining meticulous attention to detail. Committed to enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bilingual Teller
PNC Bank
Bear, DE
06.2025 - Current
- Provided excellent customer service by greeting customers in a friendly manner.
- Identified opportunities to refer customers to other areas within the bank such as investments or mortgages.
- Ensured compliance with all applicable laws and regulations related to banking operations.
- Answered incoming calls from customers regarding their accounts, inquiries, or complaints in both languages.
- Balanced the daily transactions and ensured all discrepancies were corrected promptly.
- Verified customer identification documents according to established procedures and regulations.
- Filed paperwork related to customer accounts accurately according to company policy.
- Issued travelers' checks to qualified customers upon request.
- Educated customers on how to use online banking tools effectively.
- Responded to inquiries from customers in both English and Spanish, providing accurate information on bank products and services.
Phlebotomist
CSL Plasma
Edison, NJ
05.2024 - 04.2025
- Documented patient information into electronic medical records system.
- Processed samples accurately and efficiently.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training of new phlebotomists.
- Calibrated equipment according to manufacturer specifications.
- Provided assistance to clinical staff during patient visits.
- Provided excellent customer service while interacting with patients.
- Followed all safety protocols when handling hazardous materials.
- Maintained accurate records of collected specimens and test results.
- Responded quickly and effectively to emergency situations.
Bilingual Customer Service Representative
OpenTable
Remote - Work From Home, NJ
10.2022 - 05.2024
- Offered suggestions for alternative solutions if initial attempts failed.
- Displayed patience and understanding when dealing with difficult situations.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Educated customers on how best utilize their purchased products or services.
- Adhered to company policies and procedures regarding customer service standards.
- Provided translation assistance for customers with limited English proficiency.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Resolved customer complaints and issues promptly and professionally.
Education
Phlebotomy Technician Certificate - Phlebotomy
Delaware Technical Community College
DE12-2021
Skills
- Bilingual communication
- Customer service
- Regulatory compliance
- Cash handling
- Financial transactions
- Conflict resolution
- Venipuncture techniques
- Patient documentation
- Attention to detail
- Specimen processing
- Blood collection techniques
- Emergency response
- Patient support
- Specimen collection and storage
Languages
English
Native/ Bilingual
Spanish
Full Professional
Websites
Certification
- Phlebotomy Technician Certificate: G7N3Y3L9
References
References available upon request.
Timeline
Bilingual Teller
PNC Bank
06.2025 - Current
Phlebotomist
CSL Plasma
05.2024 - 04.2025
Bilingual Customer Service Representative
OpenTable
10.2022 - 05.2024
Phlebotomy Technician Certificate - Phlebotomy
Delaware Technical Community College