Ja'Dyn Hampton
Madison
Summary
Customer Service Specialist experienced in delivering exceptional support in fast-paced environments. Prioritized and managed multiple tasks while collaborating with teams to achieve business objectives. Resolved escalated customer issues through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ABC Customer Solutions
01.2022 - Current
- Managed customer inquiries via phone, email, and chat; effectively resolved issues and maintained accurate records, consistently achieving performance goals in fast-paced environment.
- Resolved billing, account, and product inquiries efficiently.
- Processed customer information accurately into company databases.
- Handled various responsibilities simultaneously in a fast-paced environment. while consistently meeting productivity goals.
- Performed job tasks autonomously in a remote setting. in a remote environment while maintaining excellent attendance
Administrative Assistant
XYZ Business Services
01.2020 - 01.2021
- Managed scheduling, data entry, document preparation, and administrative support, ensuring confidentiality and organization.
- Managed office correspondence and maintained communication with clients and vendors.
- Organized meetings, prepared agendas, and recorded meeting minutes for team discussions.
- Coordinated travel arrangements and itineraries for staff attending conferences and meetings, facilitating smooth travel experiences.
- Maintained filing systems, ensuring documents were easily accessible and up-to-date.
- Answered phone calls and emails to provide information, enhancing communication with clients and vendors.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Faith Covenant Christian Academy
Huntsville , ALSkills
- Customer Service
- Email & Chat Support
- Conflict resolution
- CRM Software
- Data Entry
- Microsoft Office
- Google Workspace
- Time Management
- Remote Communication
Timeline
Customer Service Representative
ABC Customer Solutions
01.2022 - Current
Administrative Assistant
XYZ Business Services
01.2020 - 01.2021
High School Diploma -
Faith Covenant Christian Academy