Jae Krueger
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
28
28
years of professional experience
Work History
Certified Medical Assistant
Sound Cancer Care
Puyallup, Washington
09.2020 - Current
- Coordinated scheduling for Pluvicto, Xofigo, and Lutathera treatments to optimize patient flow.
- Established processes for treatments by supplying patients with detailed checklists for treatment requirements and schedules.
- Assist physicians with minor surgical procedures, including Barrigel and gold marker placements.
- Schedule follow-up appointments and ordered necessary imaging, biopsies, and labs.
- Track outside referrals using multiple QCL lists to ensure timely patient follow-through.
- Secure results for follow-up visits to maintain continuity of care.
- Enhanced patient satisfaction by providing empathetic support throughout cancer treatment.
- Received management recognition for excellence in patient care.
Certified Medical Assistant
MultiCare Pulmonary
Puyallup, Washington
01.2013 - 07.2020
- Demonstrated expertise in Epic Systems, Dinw/Tra, CDI, and MultiCare PACS system.
- Managed phone lines for patient scheduling, ensuring timely delivery of results.
- Conducted patient intake, collected vital signs, and processed prescription refills.
- Coordinated CPAP and oxygen setups, facilitating seamless delivery from durable medical equipment providers.
- Prepared patient charts and placed orders per provider instructions, enhancing appointment efficiency.
- Followed up on overdue imaging requests to ensure compliance with standards.
Ambulatory Accountable Care
Multicare
01.2012 - 01.2013
- Increase compliance with HEDIS measure screenings:
- Adults- Mammograms, Cervical Cancer screening, Hypertension, and Comprehensive Diabetes Care
- Pediatrics- Childhood Immunization, Appropriate testing of children with Pharyngitis, and use of appropriate medications with children. Adolescents- Immunizations.
- Reduced unnecessary ED visits and hospital readmissions through targeted interventions.
- Provide guidance and educational resources to assist patients with their health.
- Conducted home visits and telephone outreach to engage hard-to-reach patients, enhancing care continuity.
Medical Receptionist and Medical Assistant
MultiCare Cardiothoracic Surgeons
06.2010 - 10.2012
- Checked in patients and prepared charts to ensure readiness for appointments.
- Answered multiple phone lines to provide prompt assistance to callers.
- Scheduled patients and coordinated surgery times with facilities.
- Took patient vitals to prepare for physician procedures.
- Processed prescription refills to support timely access to medications.
Registered Medical Assistant, Arrhythmia Technician
Cardiac Study Center (Pulse Heart Institute)
01.2002 - 06.2010
- Perform and edit trans-telephonic checks for pacemakers and AICDs for physician review
- Trained and performed pacemaker and AICD interrogations for St. Jude, Medtronic, Boston Scientific, etc.
- Schedule and download symptomatic events for patients with pacemakers, AICDs, loop recorders, event monitors and holters.
- Assisted patients with vital signs, EKGs, ETTs, education, and study procedures
- Performed EKG interpretations and provided arrhythmia training to healthcare staff.
- Scheduled patient appointments, including pre-operative and surgical clearances, to optimize patient flow and care delivery
- Prioritize patients appointment care according to acuity and scheduled procedures
- Prepared daily tasks for physicians, ARNP, and RNs, including chart reviews and room stocking to ensure smooth clinic operations
- Communicated detailed information to device representatives about surgical procedures for patients.
- Processed medication refills using E Prescribe.
- Provided I.T. support and developed efficiencies for Device Clinic, enhancing operational workflow and service delivery.
Billing Supervisor
Medical Billing Service
01.1998 - 01.2002
- Oversaw insurance billing for Dynacare laboratories, ensuring accuracy and compliance with regulations
- Established and developed a skilled data entry team, enhancing overall performance and accuracy
- Entered data into systems to ensure information integrity and availability.
- Conducted annual performance reviews for employees to assess their contributions.
Education
Medical Assistant (MA) -
Bryman College
Sea Tac, WAAA -
Easter Oregon State
La Grande, ORHigh School Diploma -
White Pass High
Randle, WASkills
- Epic systems
- Patient empathy
- Vital signs
- Chart preparation
- Quality assurance
- Radiation oncology knowledge
- CPAP coordination
- Patient registration and scheduling
- Mosaic system knowledge
- Medical administration
- Basic life support certification
- Safety compliance
- Time management
- Multitasking
- Treatment coordination
- Knowledge of multiple imaging systems
References
Available upon Request
Timeline
Certified Medical Assistant
Sound Cancer Care
09.2020 - Current
Certified Medical Assistant
MultiCare Pulmonary
01.2013 - 07.2020
Ambulatory Accountable Care
Multicare
01.2012 - 01.2013
Medical Receptionist and Medical Assistant
MultiCare Cardiothoracic Surgeons
06.2010 - 10.2012
Registered Medical Assistant, Arrhythmia Technician
Cardiac Study Center (Pulse Heart Institute)
01.2002 - 06.2010
Billing Supervisor
Medical Billing Service
01.1998 - 01.2002
Medical Assistant (MA) -
Bryman College
AA -
Easter Oregon State
High School Diploma -
White Pass High