Jae Rash
Reynoldsburg,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Rep (WFH/Intermittent)
ODJFS-Unemployment Insurance
06.2021 - 02.2023
- Handling high call volume of inbound/outbound calls (75 to 80 calls per day)
- Record and document action taken on a claim to accurately determine claim status.
- Excellent communication skills, both verbal and written.
- Troubleshooting technical issues with remote setup
- Follow Federal, State, and ODJFS rules and regulations, policies, and procedures
- Perform fact-finding and investigate claims issues to determine the appropriate action needed for a claim resolution.
Customer Service Rep (WFH)
VSP (Vision Service Plan
06.2020 - 06.2021
- Responds to customer inquiries ranging from routine to complex
- Handling incoming calls (60 to 80 callas per day) from members, clients, providers, and internal/external business partners
- Inquiries may range from telephone, the internet, or e-mail
- Educate current and prospective members on the benefits and value of VSP coverage
- Also managing inquiries regarding: Prescriptions, Plans, Products, Services, and Procedures
- Online purchasing & e-Commerce knowledge
- Internet knowledge
- Payment processing/payment collections
- Eligibility verification
- Order Status, Shipping Status, and Stock Availability
- Accurate completion of the necessary documentation, letters, and forms processing.
Customer Support Associate
Restoration Hardware
11.2019 - 03.2020
- Working inbound/outbound call center to assist clientele and offer personalized, first-quality experience
- Dedicated service to VIP customers
- Send written communication to customers that is reflective of Restoration Hardware. brand
- Poise and confidence to interact with high-profile customers while maintaining confidentiality and professionalism
- Manage complex customer orders as well as Resolve issues independently.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Payment Solution Associate
Alliance Data (WFH)
12.2017 - 06.2019
- Responded to customer inquiries and provided detailed account information.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Established relationships with customers to encourage payment of delinquent accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
Fraud Specialist
JPMorgan Chase
11.2015 - 04.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Assisting customers and branch employees with deposits, transaction history, and resolutions for consumers’ personal and business accounts
- Screening new accounts to ensure proper documentation was submitted per bank regulations
- Contacting different financial institutions to verify the paid status of items deposited into our customer’s accounts
- Restricting and or closing accounts due to suspected or confirmed fraudulent activity and or unlawful banking practices
Education
06.1991
Skills
- Account updating
- Data Collection
- Call Management
- Information Security
- Data Entry
- Call center experience
- Active Listening
- Microsoft Outlook
- Conflict Resolution
- Customer Education
Timeline
Customer Service Rep (WFH/Intermittent)
ODJFS-Unemployment Insurance
06.2021 - 02.2023
Customer Service Rep (WFH)
VSP (Vision Service Plan
06.2020 - 06.2021
Customer Support Associate
Restoration Hardware
11.2019 - 03.2020
Payment Solution Associate
Alliance Data (WFH)
12.2017 - 06.2019
Fraud Specialist
JPMorgan Chase
11.2015 - 04.2016
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