Jaeanna Farley
Birmingham,al
Summary
I am a registered Pharmacy Technician through ALBOP, with my CPhT Certification. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. My main goal is to increase customer satisfaction, competently execute both clinical and retail functions. I am a professional who is well-organized and respectful keeps a flexible schedule and adapts to changing business and customer needs. Mostly an enthusiastic Pharmacy Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. i have a clear understanding of Pharmacy. I am motivated to learn, grow and excel in the Pharmacy industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
Pinchgut Pies
03.2025 - 11.2025
- Closed out cash register and prepared cashier report at close of business.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Pharmacy Technician
Grandview Medical Center
02.2022 - 11.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Operating and monitoring compounding equipment and tools.
- Verifying all materials and tools used to compound medications.
- Filled OMNI machines in the OR.
Compounding Pharmacy Technician
Option Care Health
02.2021 - 03.2022
- Met with representatives from insurance companies to complete claims processing, resolve concerns, and reconcile payments.
- Processed numerous prescriptions per day, reducing customer wait times and maintaining high customer satisfaction in a busy pharmacy.
- Led a team of 8 in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions.
- Collaborated with other pharmacies to resolve issues with product expiration.
- Developed and implemented improvements to the pharmacy organization system.
- Reduced supply shortages by keeping a close eye on inventory and placing replenishment orders before it ran out.
- Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
- Created and updated patient profiles to include current information such as medications and insurance information in system.
- Prepared prescription packaging and labels, double-checking dosage, side effects, interactions, and refill instructions.
- Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent.
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly.
- Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality.
- Worked closely with physicians and representatives from insurance companies to ensure that prescription discrepancies were quickly resolved.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
Clinical Pharmacy Technician
CVS HEALTH
01.2020 - 01.2022
- Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
- Non-routine issues such as third-party billing, computer system, and customer service issues were resolved by me.
- Created and updated patient profiles to include current information such as medications and insurance information in system.
- Reduced supply shortages by keeping a close eye on inventory and placing replenishment orders before it ran out.
- Was in charge of the pharmacy's opening and closing duties.
Education
No Degree - Psychology
Post University
Waterbury, CT10-2024
High School -
Homeland Christian School
Gardendale, AL01.2016
Skills
- Manual and automated medication dispensing
- Processing payments
- Drug Formulation and Compounding
- Data entry
- Pharmacy and customer records management
- Medicare and Medicaid process
- Updating medication histories
- FDA and ICH Guidelines
- Assisting pharmacists
- Quality assurance and control
- Pharmaceutical sales and services
- Drug inventory management
- Drug storage procedures
- Advanced math skills
- Drug utilization review
- Medication labels
- Medication dispensing
Certification
Alabama Board of Pharmacy Licensed Pharmacy Technician (CPhT), PTCB: Expired but open to renewal.
Technician License Number: T-62410
Languages
English
Native or Bilingual
Timeline
Head Bartender
Pinchgut Pies
03.2025 - 11.2025
Pharmacy Technician
Grandview Medical Center
02.2022 - 11.2023
Compounding Pharmacy Technician
Option Care Health
02.2021 - 03.2022
Clinical Pharmacy Technician
CVS HEALTH
01.2020 - 01.2022
No Degree - Psychology
Post University
High School -
Homeland Christian School
Certifications
PTCB Certification
Pharmacy Technician License
Pharmacy Technician Certification
BSL